47
Troubleshooting
When using the optional
Docking Station, the note-
book fails to recognize
DVD/CDs.
(continued)
Windows DVD/CD Auto IPlay
function is disabled.
Start the DVD/CD from the desktop or application
software or re-enable the Windows DVD/CD Auto
Play function. (See Auto Play Function page 42 for
more information)
DVD/CD is dirty or defective. Wipe DVD/CD with a non-abrasive CD cleaning
cloth and reinsert. If it still will not work try another
DVD/CD in the drive.
When using the optional
Docking Station, the note-
book fails to auto play DVD
movie.
DVD Player Software is not
installed.
Install DVD Player Software using the DVD Appli-
cation.
Country designator could be
set incorrectly.
Select the DVD player software from the programs
list and right-click on the window. Select Properties
and verify that the region selected is “USA, Canada.”
The Drive Access indicator
on the Status Indicator
Panel blinks at regular
intervals when no disk is in
the tray.
The Windows DVD/CD Auto
Play function is active and is
checking to see if a DVD/CD is
ready to run.
This is normal. However, you may disable this
feature. (See Auto Play Function page 42 for more
information)
Hard Drive Problems
You cannot access your
hard drive.
The setup utility is incorrectly
set for your internal hard drive.
Set Primary Master correctly in the BIOS. (See BIOS
Setup Utility page 25 for more information)
The wrong drive designator
was used by an application
when a bootable CD-ROM was
used to start the notebook.
Verify drive designator used by application is in use
by the operating system. When the operating system
is booted from a CD, drive designations are
automatically adjusted.
Security is set so your oper-
ating system cannot be started
without a password.
Verify your password and security settings.
The hard disk drive has
crashed.
Contact Fujitsu or your local authorized reseller for
a replacement hard disk drive.
Keyboard or Mouse Problems
The built-in keyboard does
not seem to work.
Your application has locked
out your keyboard.
Try to use your integrated pointing device to restart
your system. If this fails, turn your notebook off
using the power/suspend/resume button, wait 10
seconds or more, and then turn it back on.
The NumLk key is set. Press the NumLk key to reset it.
You have installed an
external keyboard or
mouse, and it doesn’t work.
Your external device is not
properly installed.
Reinstall your device. (See Device Ports page 36 for
more information)
Your operating system is not
set up with the correct driver
for that device.
Check your device and operating system documen-
tation and activate the proper driver.
You have connected an
external keyboard or mouse
and it seems to be locking
up the system.
Your operating system soft-
ware is not set up with the
correct driver for that device.
Check your device and operating system
documentation and activate the proper driver.
Problem Possible Cause Possible Solutions
Q2010.book Page 47 Wednesday, May 24, 2006 1:36 PM
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