Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
► Make sure you have inserted your
SmartCard into the SmartCard reader
with the chip facing upwards/downw ards
(device-dependent).
► Ch eck whether the S martCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► If you are working in
a netw ork, contact your
system administrat
or, who can unlock your
notebook with a Sup
ervisor PIN.
User and/or supervisor password forgotten
Userpassword:Supervisorpassword:
Cause
Troubleshooting
Forgotten password
► If you have forgotten y our user password,
enter the supervisor password or contact
your system administrator.
► If the supervisor password is also no longe r
available, please co ntact our Hotline/Help
Desk. You must provide proof of ow nership
for the notebook. The helpdesk will then
refer you to our service partne r, who will
unlock your notebook (for a charge).
SmartCard lost
Cause
Troubleshooting
SmartCard lost ► If you are working in a network, contact your
system administrator, who can b oot up your
notebook with a Supervisor SmartCard.
Acoustic warnings
Acousticerror messagesErrors
Cause
Troubleshooting
Abeep
sounds every few se conds.
The ba
ttery is almost flat.
► Ch arg
e the battery.
78 Fujitsu
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