Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
► Make sure you have inserted your
SmartCard into the SmartCard reader
with the chip facing upwards/downwards
(device-dependent).
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► If you are working in
a network, contact your
system administrat
or, who can unlock your
notebook with a Sup
ervisor PIN.
SmartCard lost
Cause
Troubleshooting
SmartCard lost ► If you are working in a network, contact your
system administrator, who can boot up your
notebook with a Supervisor SmartCard.
Fujitsu 87
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