18.
WARRANTY
/
REPAIRS
FYLLO IS OWNED AND OPERATED BY THE KAFFEINA GROUP PTY LTD (KAFFEINA).
FYLLO PRODUCTS ARE WARRANTED AGAINST DEFECTS CAUSED BY FAULTY WORKMANSHIP AND
MATERIALS FOR TWELVE MONTHS DOMESTIC USE, (THREE MONTHS COMMERCIAL USE) FROM DATE OF
PURCHASE.
DURING THIS GUARANTEE PERIOD KAFFEINA WILL REPAIR OR REPLACE ANY DEFECTIVE PRODUCT.
HOWEVER, IF THE PRODUCT INCLUDES ACCESSORIES, ONLY THE DEFECTIVE PART OR ACCESSORY WILL
BE REPLACED.
KAFFEINA RESERVES THE RIGHT TO MAKE MINOR ADJUSTMENTS INSTEAD OF REPLACING THE PRODUCT
OR ACCESSORY. PACKAGING, INSTRUCTIONS, RECIPES ETC. WILL NOT BE REPLACED UNLESS FAULTY.
SUBJECT TO YOUR STATUTORY RIGHTS AS TO THE MERCHANTABLE QUALITY OF THE PRODUCT OR
ACCESSORY.
IN THE EVENT OF A PRODUCT OR ACCESSORY BEING REPLACED DURING THE GUARANTEE, THE
GUARANTEE ON THE REPLACEMENT WILL EXPIRE AT THE ORIGINAL DATE, I.E., 12 MONTHS FROM THE
ORIGINAL PURCHASE DATE.
IN AUSTRALIA OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE
AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR
FAILURE AND FOR COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU
ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF
ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO
A MAJOR FAILURE.
MAJOR FAILURES CANNOT NORMALLY BE FIXED OR RESOLVED EASILY. IN THIS CASE, YOU CAN CHOOSE
ONE OF THE
REMEDIES SET OUT BELOW.
1. RETURN THE PRODUCT AND ASK FOR A REFUND.
2. RETURN THE PRODUCT AND ASK FOR AN IDENTICAL REPLACEMENT, OR ONE OF SIMILAR VALUE
IF REASONABLY AVAILABLE, OR
3. KEEP THE PRODUCT AND ASK FOR COMPENSATION FOR THE DROP IN VALUE CAUSED BY THE
PROBLEM.
THERE IS A MAJOR FAILURE TO COMPLY WITH A CONSUMER GUARANTEE WHEN:
1. YOU WOULD NOT HAVE PURCHASED THE PRODUCT IF YOU HAD KNOWN ABOUT THE PROBLEM.
2. THE PRODUCT IS UNSAFE.
3. THE PRODUCT IS SIGNIFICANTLY DIFFERENT FROM THE DESCRIPTION, SAMPLE OR
DEMONSTRATION MODEL YOU WERE SHOWN.
4. THE PRODUCT IS SUBSTANTIALLY UNFIT FOR ITS NORMAL PURPOSE AND CANNOT EASILY BE
MADE FIT WITHIN A REASONABLE TIME.
5. THE PRODUCT DOES NOT MEET THE SPECIFIC PURPOSE THAT YOU TOLD THE SUPPLIER ABOUT
AND CANNOT BE EASILY RECTIFIED WITHIN A REASONABLE TIME.
THIS GUARANTEE EXCLUDES DEFECTS CAUSED BY THE PRODUCT NOT BEING USED IN ACCORDANCE
WITH INSTRUCTIONS, ACCIDENTAL DAMAGE, MISUSE OR BEING TAMPERED WITH BY UNAUTHORISED
PERSONS, USE OF NON-GENUINE PARTS OR NORMAL WEAR AND TEAR. THE REPLACEMENT GUARANTEE
ALSO EXCLUDES BREAKAGES AND CONSUMABLES.
FOR INFORMATION ON AUSTRALIAN CONSUMER LAWS, PLEASE VISIT THE AUSTRALIAN CONSUMER
LAW WEBSITE AT HTTP://WWW.CONSUMERLAW.GOV.AU.
GOVERNING LAW
ALL PRODUCTS AND SERVICES ARE SOLD BY KAFFEINA UNDER THE LAWS OF THE STATE OF VICTORIA,
AUSTRALIA WHICH LAWS SHALL GOVERN ANY CLAIM OR DISPUTE IN CONNECTION WITH ANY
PRODUCTS.
FYLLO (KAFFEINA GROUP PTY LTD)
3 DAIRY DRIVE
COBURG NORTH
VIC 3058
AUSTRALIA
SALES@KAFFEINA.COM.AU
FYLLO.COM.AU
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