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Garland XPE24 - User Manual

Garland XPE24
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Part #: GAR_IOM_ 4532522 Rev 08—6/17
Electric/Gas Dual Side Xpress Grill
Models:
XP(E/G)12
XP(E/G)24, XP(E/G)24-1(L/R)
XP(E/G)36, XP(E/G)36-2(L/R)
Installation, Operation and Maintenance Manual
Please read all sections of this manual and retain for future reference.
For your safety:
Post in a prominent location, instructions to be followed
in the event the user smell gas. This information shall be
obtained by consulting your local gas supplier.
Original Instructions
XP(E/G)36 Shown
XP(E/G)24 Shown
XP(E/G)12 Shown

Table of Contents

Other manuals for Garland XPE24

Preview: Service Manual
Service Manual107 pages

Questions and Answers

  • N
    Nicholas DavisAug 18, 2025
    Why is my food overcooked on the Garland XPE24?
    • C
      colleen87Aug 19, 2025
      There are several potential causes for overcooked food on the Garland Grill. First, ensure the correct recipe is selected. If not, select the correct recipe and retry. Second, the cook time might be too high. Use the cook cycle change screen to decrease the cook cycle, as per Restaurant operational guideline. Also, raw product might be too warm; check for correct temperature (frozen product not thawed; thawed product must be 40F or lower) as per Restaurant operational guideline. If the raw product is too thick, use the cook cycle change screen to increase the cook gap, as per Restaurant operational guideline. Finally, consider the quality of the raw product and retry the recipe with newer product, as per Restaurant operational guideline.
  • M
    Mark HowardNov 7, 2025
    Why is my product undercooked on the Garland XPE24 Grill?
    • S
      Shannon BoyleNov 8, 2025
      There are several reasons why your product might be undercooked on the Garland Grill. It could be due to selecting an incorrect recipe. Try selecting the correct recipe and retrying. Alternatively, the cook time may be too low; increase the cook cycle using the cook cycle change screen. Check that the uncooked product is at the correct temperature (not frozen) as per the Restaurant operational guideline. If the raw product is too thin, decrease the cook gap using the cook cycle change screen, as per restaurant operational guideline. Ensure you are following recommended product placement guidelines, as per Restaurant operational guideline and that you're following the recommended procedure to thaw and filet the product, as per Restaurant operational guideline. Also, do not exceed the recomm...
  • T
    Timothy OwenDec 1, 2025
    How to troubleshoot a Garland Grill when the grill or upper platen is too hot?
    • R
      Robin WelchDec 1, 2025
      If the grill or upper platen is too hot on your Garland Grill, it could be due to several factors. The recipe set points might be too high, so use the temperature status screen to check zone temperatures versus set point. Also, temperature calibration might be incorrect; reset the sfets to the default value and verify temperatures. Partial load cooking might be driving the temperature on an unused zone; try cooking a full load and recheck zone temperatures. Incorrect thermocouple wiring could be the cause; select the temperature status screen, place a wet rag onto each thermocouple location, and watch for a temperature drop at that zone. An intermittent thermocouple fault could also be the problem; check the wiring and connections to the SIB. If the heater wiring is incorrect, use the wiri...

Summary

Installation, Operation and Maintenance Manual

Safety Notices

Electrical Safety Precautions

Critical safety measures for grounding, wiring, and power handling.

Personal Protection Equipment

Safety equipment and procedures required during operation and maintenance.

Section 1 General Information

Electrical Input Specification - WYE (Electric)

Electrical power and current data for WYE connected electric models.

Electrical Input Specification - DELTA (Electric)

Electrical power and current data for DELTA connected electric models.

Electrical Input Specification - Gas Models

Electrical power and current data for gas models across various configurations.

Gas Input Specification Details

Gas types, pressure settings, and burner specs for CSA approved models.

Section 2 Installation

Gas Connector Requirements

Specifications for gas supply connections, including quick disconnect fittings.

National Codes and Standards

Compliance standards for gas and electrical installations according to national codes.

Restraining Device Installation

Procedure for attaching restraining cables to secure the grill, especially with flexible gas hoses.

Gas Connections and Pipe Sizing

Guidelines for proper gas line sizing, connection, and leak testing.

Electrical Connection Procedure

Steps for safely connecting the grill to the electrical supply, including grounding.

Startup Procedure Requirements

Essential steps for scheduling and completing the factory-authorized startup process.

Section 3 Operation

easyToUCH Controller Overview

Introduction to the touch screen interface, main screens, and icons.

On-Screen Warnings and Alerts

Explanation of temperature-related messages like 'Too Cool' or 'Too Hot'.

Press & Go Mode Usage

How to initiate preheating and start cooking cycles using the Press & Go function.

easyTOUCH Procedures

Step-by-step guides for common controller functions and operations.

Start Up and Preheat Process

How to power on the grill and initiate the preheating sequence.

Cooking a Recipe

Steps for selecting, starting, monitoring, and completing a recipe.

Checking Temperature Status

Viewing actual and setpoint temperatures for each cooking zone.

Canceling a Cook Cycle

Changing Cook Time and Gap

Creating a New Recipe

Guide to defining new recipes: name, image, time, gap, temperature.

Setting Up 2 Stage Cooking

Creating custom prompts like 'Add Cheese' for staged cooking.

Clean Settings Configuration

Diagnostic Information Access

Section 5 Troubleshooting

Cooking Issues Diagnosis

Common problems related to undercooked or overcooked food and their solutions.

Temperature Issues Diagnosis

Troubleshooting for grills/platens too hot, too cool, or unable to maintain temperature.

User Interface Issues Resolution

Resolving problems with sound, screen, USB connectivity, and software.

Garland XPE24 Specifications

General IconGeneral
BrandGarland
ModelXPE24
CategoryGrill
LanguageEnglish

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