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Garland XPG24 - User Manual

Garland XPG24
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Part #: GAR_IOM_ 4532522 Rev 08—6/17
Electric/Gas Dual Side Xpress Grill
Models:
XP(E/G)12
XP(E/G)24, XP(E/G)24-1(L/R)
XP(E/G)36, XP(E/G)36-2(L/R)
Installation, Operation and Maintenance Manual
Please read all sections of this manual and retain for future reference.
For your safety:
Post in a prominent location, instructions to be followed
in the event the user smell gas. This information shall be
obtained by consulting your local gas supplier.
Original Instructions
XP(E/G)36 Shown
XP(E/G)24 Shown
XP(E/G)12 Shown

Table of Contents

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Questions and Answers

  • A
    ajarvisAug 18, 2025
    Why is my food overcooked on the Garland XPG24 Grill?
    • K
      kimberly49Aug 18, 2025
      There are several potential causes for overcooked food on the Garland Grill. First, ensure the correct recipe is selected. If not, select the correct recipe and retry. Second, the cook time might be too high. Use the cook cycle change screen to decrease the cook cycle, as per Restaurant operational guideline. Also, raw product might be too warm; check for correct temperature (frozen product not thawed; thawed product must be 40F or lower) as per Restaurant operational guideline. If the raw product is too thick, use the cook cycle change screen to increase the cook gap, as per Restaurant operational guideline. Finally, consider the quality of the raw product and retry the recipe with newer product, as per Restaurant operational guideline.
  • M
    Melissa LittleNov 8, 2025
    Why is my product undercooked on the Garland Grill?
    • A
      Andrew RossNov 8, 2025
      There are several reasons why your product might be undercooked on the Garland Grill. It could be due to selecting an incorrect recipe. Try selecting the correct recipe and retrying. Alternatively, the cook time may be too low; increase the cook cycle using the cook cycle change screen. Check that the uncooked product is at the correct temperature (not frozen) as per the Restaurant operational guideline. If the raw product is too thin, decrease the cook gap using the cook cycle change screen, as per restaurant operational guideline. Ensure you are following recommended product placement guidelines, as per Restaurant operational guideline and that you're following the recommended procedure to thaw and filet the product, as per Restaurant operational guideline. Also, do not exceed the recomm...
  • T
    Taylor MartinezNov 27, 2025
    How to troubleshoot a Garland Grill when the grill or upper platen is too hot?
    • J
      Jeff TaylorNov 27, 2025
      If the grill or upper platen is too hot on your Garland Grill, it could be due to several factors. The recipe set points might be too high, so use the temperature status screen to check zone temperatures versus set point. Also, temperature calibration might be incorrect; reset the sfets to the default value and verify temperatures. Partial load cooking might be driving the temperature on an unused zone; try cooking a full load and recheck zone temperatures. Incorrect thermocouple wiring could be the cause; select the temperature status screen, place a wet rag onto each thermocouple location, and watch for a temperature drop at that zone. An intermittent thermocouple fault could also be the problem; check the wiring and connections to the SIB. If the heater wiring is incorrect, use the wiri...

Summary

Product Overview and Safety

General Safety Precautions

Highlights essential safety instructions for operation and installation.

Safety Notices and Definitions

Warranty Information

Limited Warranty Coverage Details

Outlines what is covered under the product's limited warranty.

Warranty Exclusions

Electrical Input Specifications (WYE)

Electrical Input Specifications (DELTA)

Gas Electrical Input Specifications

WYE Gas Input Specs (XPG-12 CE)

Power requirements for gas models using WYE connection in CE regions.

DELTA Gas Input Specs (XPG-12)

Power requirements for gas models using DELTA connection.

Gas Electrical Input Specifications (Cont.)

WYE Gas Input Specs (XPG-24 CE)

Power requirements for gas models using WYE connection in CE regions.

WYE Gas Input Specs (XPG-36 CE)

Power requirements for gas models using WYE connection in CE regions.

DELTA Gas Input Specs (XPG-24)

Power requirements for gas models using DELTA connection.

DELTA Gas Input Specs (XPG-36)

Power requirements for gas models using DELTA connection.

Gas Input Specification

Gas Elevations Settings

Installation Procedures

Transporting and Location Criteria

Installation Connections and Safety

Gas Connector Requirements

Instructions for safely connecting the gas supply line with appropriate fittings.

Installation Codes and Restraints

Electrical Connection

Startup Procedure

Section 3 Operation

Operation Safety Warnings

Highlights critical safety zones and precautions during operation.

easyToUCH Controller Overview

Controller Screens and Icons

Explanation of the main touch screen interfaces and their icons.

easyToUCH Controller Functions

Operation Modes and Features

On-Screen Warnings and Alerts

easyTOUCH Procedures

Start Up and Preheat Procedure

Step-by-step guide for powering on and preheating the grill.

Cooking a Recipe

Instructions for selecting and cooking a recipe using the touch screen.

Temperature and Cycle Management

Adjusting Cook Time and Gap

Creating New Recipes

Setting Up 2 Stage Cooking

Sleep, Shutdown, and Cleaning Reminders

Special Settings Adjustments

Clean Settings Configuration

Daily Cleaning Procedures

Section 5 Troubleshooting

Troubleshooting Cooking Issues

Solutions for problems related to undercooked or overcooked food.

Troubleshooting Undercooked Product

Specific causes and corrections for food not cooking sufficiently.

Temperature and Interface Troubleshooting

Troubleshooting Temperature Issues

Diagnosing and resolving problems with grill or platen temperature control.

Troubleshooting User Interface Issues

Garland XPG24 Specifications

General IconGeneral
BrandGarland
ModelXPG24
CategoryGrill
LanguageEnglish

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