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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips 
Problem Possible Causes What To Do
Food does not bake 
Oven controls improperly set. • See the 
Using the oven
section.
or roast properly
Shelf position is incorrect  • See the 
Using the oven
section.
or the shelf is not level.
Incorrect cookware or  • See the 
Using the oven
section.
cookware of improper 
size being used.
Oven thermostat needs  • See the 
Adjust the oven thermostat–Do it yourself!
adjustment. section.
Food does not
Oven controls improperly set. • Make sure you touch the 
BROIL HI/LO
pad. 
broil properly
Door not open to the broil stop • See the 
Using the oven
section.
position as recommended.
Improper shelf position • See the 
Broiling Guide.
being used.
Cookware not suited  • Use the broiling pan and grid that came with your range.
for broiling.
The probe is plugged into  • Unplug and remove the probe from the oven.
the outlet in the oven. 
(on some models)
Aluminum foil used on the  • See the 
Using the oven
section.
the broiling pan and grid has 
not been fitted properly and 
slit as recommended.
In some areas the power   • Preheat the broil element for 10 minutes.
(voltage) may be low.
• Broil for the longest period of time recommended in 
the 
Broiling Guide.
Oven temperature 
Oven thermostat  • See the 
Adjust the oven thermostat–Do it yourself! 
too hot or too cold
needs adjustment. section.
Storage drawer 
Rear drawer support is • Reposition the drawer. See the 
Storage Drawer 
is crooked
on top of the guide rail.
Removal 
instructions in the 
Care and cleaning of your 
range
section. 
Storage drawer
Power cord may be • Reposition the drawer and power cord. See the 
won’t close
obstructing drawer
Storage Drawer Removal
instructions in the 
Care and 
in the lower back 
cleaning of your range
section.
of the range.
Rear drawer support is Reposition the drawer. See the 
Storage Drawer 
on top of the guide rail.
Removal 
instructions in the 
Care and cleaning of your 
range
section.