Beforeyou call for service...
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and gou mag not need to call for
service.
Possible Cause What ToDo
Not spinning or agitating Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperlg connected sitting on it.
Household drain mag • Check household plumbing, Youmag needto call
be clogged a plumbeE
Drain hose siphoning; drain hose • Ensurethere isan air gap between hose and drain,
pushed too far down the drain
Washer pump filter mag • Have gour pump filter cleaned,
beclogged • Clean pump filter if washer is equipped with access door,
Load isout of balance • Redistributeclothesand run drain & spin or rinse&spin.
• Increaseload sizeifwashing small load containing heavg
and light items.
Leaking water Door gasket is damaged • Check to see if gasket is seated and not torn. Objects
left in pockets mag cause damage to the washer (nails,
screws, pens, pencils),
Door gasket not damaged • Water mag drip from the door when the door is opened.
This is a normal operation.
Check back left of washer • Ifthis area is wet, gou have oversudsing condition.
for water Use less detergent,
Fillhoses or drain hose is • Hake sure hose connections are tight at washer and
improperlg connected faucets and make sure end of drain hose is correctlg
inserted in and secured to drain facilitg.
Household drain meg • Check household plumbing. Youmag need to call
be clogged a plumber,
Dispenser clogged • Powder soap mag cause clogs inside the dispenser and
cause water to leak out the front of the dispenser, Remove
dispenser and clear as needed.
Not draining Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperlg connected sitting on it.
Household drain mag • Check household plumbing. Youmag needto call
be clogged a plumber,
Drain hose siphoning; drain hose • Ensurethere isan air gap between hose and drain.
pushed too far down the drain
Washer pump filter mag • Have gour pump filter cleaned.
be clogged • Clean pump filter if washer isequipped with access door,
Bad odor inside Washer unused for a long time, • Leavethe door slightlg open for the water to air drg.
gour washer not using recommended • Runa BasketClean cgcle.
qualitg of HEdetergent
or used too much detergent • Inthe case of strong odor, gou mag need to run
the BosketCleon cgcle more than once.
Not spinning Drain hoseis kinkedor • Straighten drain hose and make sure washer is not
,mproperlg connected sitting on it.
Household drain mag • Check household plumbing. Youmag needto call
be clogged a plumber,
Drain hose siphoning; drain hose • Ensurethere isan air gap between hose and drain.
pushed too far down the drain
Washer pump filter mag • Have gout pump filter cleaned.
be clogged • Clean pump filter if washer isequipped with access door,
Load is out of balance • Redistributeclothesand run drain & spin or rinse&spin.
• Increaseload sizeifwashing small load containing heavg
and light items.
Door is open • Hake sure door is closed.
20
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