General Dynamics Itronix | 72-0136-005
GD6000 User Guide
Troubleshooting
For WindoWs 7:
1. Select Start, Control Panel, Hardware and Sound.
2. Under Devices and Printers select Mouse. This will bring you
to the
Mouse Properties window.
3. On the Buttons tab use the Devices drop-down menu to select
your mouse. Then you can set double-click speed.
Modem Troubleshooting
The modem doesn’t work
When you first try to use HyperTerminal or similar applica-
tion, the system responds with a message asking if you want to
install the modem. Answer “
Yes” to this question and follow the
instructions on the screen to install it.
note HyperTerminal is not available with Windows Vista or
Windows 7.
Make sure the communication settings are correct in your ap-
plication. Refer to the online help for your application.
The modem doesn’t dial a number
Make sure the cables are attached correctly
Make sure your communications parameters are correct in your
application. Refer to the online Help for your application
The modem dials and receives an answer but does
not establish a connection
You may have incorrect parameters selected for your application
to talk with the remote modem. Refer to the online Help for your
application.
You may need to adjust your modem’s baud rate or protocol
selection.
Miscellaneous Troubleshooting
The computer shuts off unexpectedly
The computer has entered suspend mode. Press any key to
resume from the standby state.
The computer has entered hibernate mode. Press the POWER
BUTTON
to resume from the hibernate state.
The battery capacity may be low. Connect external power to
charge the battery, or replace the battery with a fully charged
one.
The speaker volume is too high or too low
Decrease the volume by pressing FN+F8. Increase the volume
by pressing FN+F9.
The computer won’t turn on
The battery may not be installed properly, or it may not be fully
charged. Make sure a fully charged battery is
properly installed.
Connect external power to charge the battery.
If you are using the AC adapter, check the electrical outlet you are
using to make sure it is actively working.
If the GD6000 computer does not turn on, restart the computer
by holding down the
POWER BUTTON for at least 10 seconds,
then release it.
The computer will not come on when the power
button is pressed but the power, external power and
battery indicators flash in sequence.
The unit is too cold to boot safely. Allow the unit to warm up
and it will boot normally. Being connected to external power is
recommended.
The computer won’t turn off
For WindoWs xP:
1. Select Start, Shutdown, Shut down.
2. If that does not work, press CTRL+ALT+DEL and then select
Task Manager.
3. If any programs are open, use your arrow keys to highlight
each one and select
End Task. Repeat this until all programs
are closed.
4. Select Start, Shutdown, Shut down again.
5. If that still does not work, press CTRL+ALT+DEL and select
Shut Down.
6. If that still does not work, press and hold the Power Button for
approximately ten seconds and then release it.
For WindoWs vista:
1. Click on the Start Button, point your mouse past the icon and
click on the arrow. This will bring up the
shut down/log off
menu. Click
Restart to reboot the computer.
2. If that does not work, press CTRL+ALT+DEL and then select
Task Manager.
3. If any programs are open, use your arrow keys to highlight
each one and select
End Task. Repeat this until all programs
are closed.
4. If that still does not work, press and hold the Power Button for
approximately ten seconds and then release it.
For WindoWs 7:
1. Select Start and click on the arrow next to the Shut down
menu. Then select
Restart to reboot the computer.
2. If that does not work, press CTRL+ALT+DEL and then select
Task Manager.
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