Genie 1028 User Manual

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WARNING

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential door.

Model 1028

Model 2028

INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER

HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE

BELT/CHAIN DRIVE

OPERATION &

MAINTENANCE

MANUAL

Includes

Intellicode®

Remote Control.

Safe-T-Beam® System

must be installed to close the door.

For use only with residential

sectional overhead garage doors.

Homelink® and Car2U® compatible

©2015 The Genie® Company, the Genie Logo, Intellicode® and Safe-T-Beam®, are trademarks of GMI Holdings, Inc. d/b/a The Genie® Company.

All other trademarks are property of their rightful owners. Consistent with our policy of continuing product improvements, we reserve the right to change product specications without

prior notice or obligations. HomeLink is a registered trademark of Gentex Corporation. Car2U is a registered trademark of Lear Corporation.

38484502553

GARAGE DOOR OPENER MODELS

AVERTISSEMENT

Por réduire le risque de blessures ou de dommages materials, utilisez cet ouvre-porte uniquement pour une porte à section ré sidentielle.

PRE-PROGRAMMED

REMOTE

INCLUDED

FOR QUICK

& EASY

INSTALL

Serial Number Decal

STOP

Need help or have questions?

For answers and assistance,

visit www.GenieCompany.com

or call Customer Service at: 1-800-35-GENIE

Table of Contents

Questions and Answers:

J
Janet RogersAug 14, 2025
What to do if Genie Garage Door Opener starts down, then stops and goes back up?
- D
  Deanna WilsonAug 14, 2025
  If your Genie Garage Door Opener starts to go down but then stops and goes back up, or if you suspect a Safe-T-Beam® System malfunction, consider the following: * For new installations, verify the Door Arm position. * Check and adjust the limits if they are not properly set. * See if the Safe-T-Beam® red LED is flashing and check the Safe-T-Beam® system for any beam obstruction or misalignment. * Ensure that the garage door is not binding. If problems persist and the opener won't close, you can force it by pressing and holding the wall control button until the door closes completely. Also, check for interference from nearby Safe-T-Beam® units. For further assistance, contact Genie at 1-800-35-GENIE.
A
Anthony SanchezAug 18, 2025
What to do if Genie 1028 starts down, then stops before it is closed?
- R
  Roger BartonAug 18, 2025
  If your Genie Garage Door Opener starts to go down but then stops before closing completely, or if the door will only open, try the following: * Check the Safe-T-Beam® wire connections at both the powerhead and the STBs. * Ensure the limits are properly set and adjust if needed. * Check the CONTACT REVERSE feature. * Inspect the garage door for any binding issues. * Check the closing “FORCE” control.
R
Rachel SaundersAug 21, 2025
What to do if Genie 1028 Garage Door Opener starts up, but stops before it is completely open?
- R
  Rebecca HopkinsAug 21, 2025
  If your Genie Garage Door Opener starts to go up but stops before it is completely open, here’s what to check: * Make sure the limits are properly set and adjust them if necessary. * Ensure that the door, opener, and springs are in good condition, properly lubricated, and balanced. * Check the closing/opening “FORCE” control.
A
Alyssa YoungAug 25, 2025
Why does my Genie Garage Door Opener work from the wall control but not from the remote?
- A
  ashley47Aug 26, 2025
  If your Genie Garage Door Opener only works from the wall control but not the remote, try these steps: * Check all your remotes. * Replace the remote battery. * Program the remotes to the powerhead.
J
Jeremy SantiagoAug 28, 2025
Why does my Genie 1028 Garage Door Opener run, but the door does not move?
- S
  sharonhardinAug 28, 2025
  If your Genie Garage Door Opener runs, but the door doesn't move, ensure the following: * The carriage is engaged with the chain/belt turnbuckle. * The chain/belt is not broken or off its pulley.
D
Daniel HarrisonAug 31, 2025
Why does my Genie 1028 remote have less than 25 feet operating range?
- S
  Sarah JonesAug 31, 2025
  If your Genie Garage Door Opener remote has a limited operating range (less than 25 feet) or doesn't work at all, consider the following: * Try relocating the remote inside your car and pointing it at the garage door. * Replace the battery. * Reposition the door opener antenna. * Eliminate any potential competing signals from other devices. * Check if LED bulbs are interfering with the remote signal.
M
Matthew HuangSep 3, 2025
How to fix Genie 1028 that does not operate when wall control is pressed?
- R
  Regina WhiteSep 3, 2025
  If your Genie Garage Door Opener doesn't operate when you press the wall control, here’s what you can do: * Turn Sure-Lock™ OFF. * Check the power source by plugging a lamp into the outlet used for the powerhead. If the lamp works, the power source is fine. If it doesn't, check the fuse or circuit breaker. * If the power is OK, check the connections at the powerhead terminals and at the wall console. * Look for any reversed, broken, or cut wires, paying attention to staples that might have damaged the insulation and caused shorts. Repair or replace any damaged wires.
R
Robert LewisSep 6, 2025
Why does my Genie Garage Door Opener only run closed?
- R
  Randy MurraySep 7, 2025
  If your Genie Garage Door Opener only runs when closing, check the following: * Turn Sure-Lock™ OFF. * Ensure the limits are properly set. * Check the door balance, condition, and door spring. * Check the opening “FORCE” control.
C
Cheryl LopezSep 10, 2025
Why does my Genie 1028 Garage Door Opener start for no reason?
- S
  Sharon ParkerSep 10, 2025
  If your Genie Garage Door Opener starts for no apparent reason, consider these possibilities: * A button might be stuck on the wall control or remote. * If a remote was lost or stolen, erase all remotes from the powerhead memory and program new ones.

Genie 1028 Specifications

General

Drive Type	Chain Drive
Horsepower	1/2 HP
Battery Backup	No
Voltage	120V
Speed	7.0 in/sec

Summary

Introduction

Safety & Standard Features

Safe-T-Beam® (STB) Non-Contact Reversing System

Describes the infrared beam system that stops or reverses the door.

Contact Reversing System

Automatically reverses a closing door upon contact with an obstruction.

Manual Emergency Release

Allows manual operation during power failure or emergency.

Automatic Lighting System

Lights turn on when door is activated and off after 4 minutes.

Genie Battery Backup (BBU)

Provides power to opener during a power failure.

Integrated Aladdin Connect® (iDCM)

Mobile app for operating the opener remotely.

Wall Console

Controls door operation from inside garage with open/close button.

Intellicode® Encryption Remotes

Enhances security with changing access codes for remote use.

Opener Programming & Accessory Installations

Down Travel Limit

Sets the lowest position the garage door will travel.

Up Travel Limit

Sets the highest position the garage door will travel.

Force Control

Adjusts the power needed to move the door.

Contact Reverse Test and Adjustment

Ensures the door reverses upon contact with an obstruction.

Remote Control Programming

Synchronizes remote devices with the powerhead.

Accessory Programming

Programs wireless keypads, vehicle remotes, and consoles.

Install Battery Backup

Installs the optional battery backup unit.

Maintenance

Door Inspection

Checks door balance, springs, and hardware for proper operation.

Chain/Belt Adjustments

Adjusts chain or belt tension to prevent excessive sag.

Changing Remote Batteries

Instructions for replacing batteries in remote controls.

Changing Lightbulbs

Guide for replacing light bulbs in the opener.

Special Installation Information

Force Setting Guide

Guide to adjust force settings for door operation.

Clearing Memory of Remotes

Erases all programmed remotes, keypads, and transmitters.

Adjust Carriage for Emergency Release System

Adjusts the carriage for the optional emergency release system.

Installing Safe-T-Beams®

Installing Battery Backup

Steps to install the optional battery backup unit.

Testing The Genie Battery Backup

Procedure to test the functionality of the battery backup.

Troubleshooting

Powerhead LEDs

Interprets powerhead LED indicators for problem diagnosis.

Battery Backup Troubleshooting LEDs

Interprets LEDs for battery backup system issues.

Replacement Parts

Rail and Accessory Parts

Lists parts for rails and general accessories.

Single Bulb Powerhead Parts

Lists parts for the single bulb powerhead.

Dual Bulb Powerhead Parts

Lists parts for the dual bulb powerhead.

DASMA Safety Guidelines

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