SmartObserver User Manual
SmartObserver Data Logger
The data logger is
not sending data to
the server.
1. If you have access to the data logger
1.1. Check the SIM card
Make sure that the SIM card is correctly inserted into the SIM card slot. Make sure
the SIM card is not locked with a PIN, that the SIM card is active and that it has
not used up all the data trafc. You can check this by inserting the SIM card into a
mobile phone.
1.2. Check GPRS settings
Make sure that the GPRS APN, Username and Password are correctly entered as
provided by the mobile operator.
1.3. Check server address and script path
Make sure that the server address and script path are correctly set up. In case you
are using Hydroview, the server address should be www.hydro-view.com:80, and
the scrip path should be /send_data.
2. If you do not have access to the data logger
2.1. Check site health in Hydroview
Go to the Hydroview Sites page and check the Health status of the site. The health
bar shows the status of the last 7 days, with the rightmost square representing the
current day. If the square is orange, the signal strength at the site might be low but
because the data logger stores the measurements internally until they can be sent,
it will still send the data when the signal strength improves.
2.2. Check battery voltage
In the Data Explorer page of your site in Hydroview, check the battery and input
voltage graphs and make sure that the battery is operating as expected.
2.3. Perform SMS diagnostics
Perform SMS diagnostics as described in chapter 7. Please note that it might take
some time for the data logger to respond to sent SMS messages. When the data
logger responds, perform steps 1.2. and 1.3.
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