GLIDEAWAY MOTION 400 - Troubleshooting Common Issues; Remote and Base Operational Problems; Lift, Sync, and Obstruction Issues; Emergency Lowering Procedure

14
OWNER’S MANUAL: MOTION 400
TROUBLESHOOTING
In the event the base fails to operate, investigate the symptoms and possible solutions provided below:
Remote control illuminates and appears to be operable, but no features of the base will activate.
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Unplug power cord, wait 30 seconds and plug in to reset electronic components.
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Defective surge protection device or electrical outlet. Test outlet by plugging in another working appliance.
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Electrical circuit breaker may be tripped. Check electrical service breaker box to verify.
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Re-pair the remote control (see Pairing Remote section of this manual for programming procedures).
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Replace batteries in the remote control & re-pair remote control.
No features of the base will activate.
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Unplug power cord, wait 30 seconds and plug in to reset electronic components.
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Defective surge protection device or electrical outlet. Test outlet by plugging in another working appliance.
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Electrical circuit breaker may be tripped. Check electrical circuit breaker box to verify.
Remote control will not illuminate.
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Replace batteries in the remote control.
Head section will elevate, but will not return to the horizontal (at) position.
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Base mechanism may be obstructed. Elevate base and check for obstruction. Remove obstruction.
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Headboard may be too close to the edge of the mattress. Verify that distance between headboard brack-
ets and mattress is sufcient. Adjust if required.
Head or foot lift function has minor interference during operation.
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Check batteries in remote, replace if necessary.
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Make sure that you are following the duty cycle of the motor (do not operate more than
one (1) minute over a nine (9) minute period, or approximately a 12% duty cycle).
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Press the lift buttons squarely and accurately.
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Control box may be experiencing common Radio Frequency Interference from other
radio transmitting devices (see Pairing Remote section).
Reset remote to original factory settings.
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To reset the factory ANTI-SNORE, ZERO GRAVITY, MEMORY A and MEMORY B settings, hold down the
FL AT and ZERO-GRAVITY buttons until the back light blinks.
Bases are not well synced to one another.
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Refer to the REPROGRAMMING REMOTE section; page 15.
NOTE:
EMERGENCY LOWERING: If you cannot nd the remote control, locate, press
and hold the PAIR button located on the main control box on the bottom of the
bed (shown to the left).