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kenneth64Aug 8, 2025
What to do if GlobalSat Adapter is running but Protocol Adapter SDK shows 'Client has been idle' message?
- HhuntpamelaAug 8, 2025
If the GlobalSat Adapter device is running and reporting data to the server, but the Protocol Adapter SDK only shows 'Client has been idle, sending websocket ping...', it indicates the device can't connect to the Protocol Adapter SDK. Review the GlobalSat settings to match the configuration section, and ensure the GPRS server hostname is set to the public IP address of the computer/AWS server running the Protocol Adapter SDK. Click 'set to device' and wait for the 'setting message OK' message before closing the configuration tool.