Osicus User Guide V8 09/09/2021 Page 36 of 46
10. Troubleshooting and Error Messages
No audiometry hardware detected
The computer does not recognise the audiometer. A number of things to check that could cause
this:
1. Is the Osicus plugged in and getting power? Check device is listed under USB in device
manager
2. Is the USB cable from the computer plugged into the back of the Osicus?
a. If not, close the program window down and plug in then restart the program.
3. Have the drivers been installed?
a. This can be checked in Device Manager in Windows. It should display and USB Serial
Port (COM X) under Ports and USB Serial Converter under Universal Serial Bus
controllers headings.
b. If the drivers have not been installed, close the program down, unplug the USB from
the back of the Osicus. The follow the instructions in the Installation section of this
manual.
File Not Saved!
The audiogram has not been saved ---Is the folder and the path to it (if saving over a network to a
server) valid and does the user currently logged on, have permissions to save to it?
File already exists, Ok to overwrite?
You are attempting to overwrite an existing file with this one
No calibration data has been found
The program attempted to load a file from the folder which contains the program, but it has not
been found. If you proceed the system will not be correctly calibrated.
Use “Select Audiometer” from the home screen to search for the calibration file, it will typically be
called ZZZ_YY.txt, where ZZZ is the serial number of the Osicus and YY is the year it was last
calibrated. When found, select the file and press OK.
If the file cannot be located, you should contact the company that calibrated your Osicus for a copy
of the latest calibration data and instructions on how to install it.
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