GM V2H Bundle - The Power Goes Out - Your GM EV Was Plugged In; Troubleshooting

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GM Energy V2H Bundle User Manual
*The battery reserve default level is 20%. Reserve level adjustments are dependent on your specic GM EV.
Consult your GM EV Owner Manual or mobile app for more information.
NEED-TO-KNOW ACTION ITEMS
The Power Goes Out – Your GM EV Was Plugged In
• If your Compatible GM EV is plugged in and set to “Automatic Backup Power” in your Compatible GM EV’s
mobile app (myChevrolet, myBuick, myGMC or myCadillac) — even if it is not fully charged — the GM Energy V2H
system will begin discharging energy to your home as soon as it recognizes a power outage. Once you have
identied your home charging location in the vehicle screen or mobile app, no further action is needed (Find
more information in the Using Your GM EV’s Mobile App section)
• A solid blue LED light on the GM Energy PowerShift Charger indicates the bidirectional charging system is
initiating a backup power session (this should take less than one minute)
• A slowly blinking green light (one second on, four seconds off) indicates that power is being directed to your home
• Once power is restored, your GM EV will automatically end the discharge session and begin charging (indicated
by the steadily blinking green LED light)
• If you wish to end the discharge session while the power is out, press the Power Button on the right side of
the GM Energy PowerShift Charger to end the session. You can also send a command to end the discharging
session through your GM EV’s mobile app. Once the power is off, you can disconnect the Charging Coupler from
the GM EV
Troubleshooting
If the Compatible GM EV does not begin to automatically discharge power to your home, try these troubleshooting actions.
• Make sure the Compatible GM EV is properly plugged in
• If the system has been without power for more than 10 minutes, it may be in Deep Sleep Mode. Wake up the system by
pressing the Power Button on the side of the GM Energy PowerShift Charger
• Automatic Backup Power – Once you have identied your home charging location in the vehicle screen or the mobile app,
make sure you have enabled Automatic Backup Power on your GM EV by checking your Compatible GM EV’s mobile app
(myChevrolet, myBuick, myGMC or myCadillac)
• Vehicle Battery Reserve Level – Check your battery reserve level. The system is designed to stop sending power to
your home once your GM EV has reached its range reserve percentage (the discharge threshold to maintain a minimum
charge on your GM EV). Battery reserve level and charging status can be monitored using your Compatible GM EV’s
mobile app (myChevrolet, myBuick, myGMC or myCadillac) (Find more information in the
Using Your GM EV’s Mobile App section)
• Check your Compatible GM EV’s mobile app (myChevrolet, myBuick, myGMC or myCadillac) to see if your GM EV has
reached the battery reserve level
*
*The battery reserve default level is 20%. Reserve level adjustments are dependent on your specic GM EV.
Consult your GM EV Owner Manual or mobile app for more information.
WARNING
To reduce risk of re, electric shock or serious injury, inspect the system for any damage. Do
not attempt to use any part of the system or x/alter the components if the system appears
physically damaged.
WARNING
To reduce the risk of electric shock or serious injury, do not forcibly remove the GM Charging
Coupler from the vehicle.