go-e Controller User Manual

4646 4747
Hereby go-e GmbH declares that the radio equipment type go-e Controller is in com-
pliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is
available at the following internet address: www.go-e.com
11. PV Surplus Charging / Load Balancing
Settings (go-e Charger) - Dynamic
load balancing
If you want to use dynamic load balancing, tap
on "Settings" at the bottom of the app and then
on "Load balancing".
With your go-e Controller, you can combine sta-
tic and dynamic load balancing.
You store the value for dynamic load balancing
in the "Maximum grid current" line. This is the
maximum current in amperes that your house
can draw from the grid.
The go-e Controller will ensure that this value is
never exceeded when charging your electric car
in combination with the power demand of your
other consumers. If necessary, the go-e Cont-
roller regulates the charging power down and
later up again.
12. Manufacturer's guarantee and exclusions
1. go-e GmbH grants a manufacturer's guarantee for go-e Controllers against material and functional defects in
accordance with the following conditions. The guarantee period is 24 months from receipt of the goods after the
rst purchase of the product from go-e or a reseller. This guarantee is in addition to the statutory warranty and
does not limit it.
2. The guarantee is only valid on presentation of proof of purchase stating the date of purchase.
3. In the event of a guarantee claim, the customer has to inform go-e GmbH immediately in text form to com-
plain about the defect. In the event of a justied notice of defect, go-e is obli¬ged to improve or replace the goods
as soon as possible or to arrange this. In the (justied) case of the return of the defective product to go-e, go-e
will bear the costs incurred. If, in the event of a guarantee claim, it becomes apparent that the device needs to be
replaced, the customer waives ownership of the previous device from the date of return shipment and the new
device simultaneously becomes the property of the buyer. This transfer of ownership also applies if, as a gesture
of goodwill, a device is replaced outside the guarantee period at reduced conditions. In any case, evidence in the
form of an invoice has to be provided. For safety reasons, the disassembly of an allegedly defective, permanently
installed go-e product may only be carried out by a qualied electrician. Before dismantling the product, always
contact go-e’s technical custo¬mer support and wait for its decision on the further procedure for handling the
service case. Repairs may only be carried out by the manufacturer go-e. For repairs not carried out by go-e, there
shall be no claim to reimbursement of costs under the guarantee.
4. In the event of incorrect storage, use or installation/mounting by the buyer/installer and resulting damage to
the product or other technical defects caused by the buyer/installer, the guarantee and statutory warranty shall
expire. In this case the buyer bears the shipping costs. This applies especially if the product is used for other
purposes than those specied by the manufacturer.
5. The guarantee and warranty also expires in the event of any modication or opening of a go-e product or if
there is no proof of installation by a qualied professional. (e.g. commissioning certicate)
6. go-e GmbH shall make every reasonable eort to provide the operation of all free digital supplementary
services in accordance with the representations in the operating instruc¬tions of the products, including but not
limited to app and cloud functions. go-e does not, however, guarantee that these will always function error-free,
fully available and without interruption. go-e GmbH does not provide any guarantee, warranty or assurance for
these digital ad¬ditional functions, but will endeavor to provide a workaround or update to rectify errors or eli-
minate faults free of charge within a reasonable period of time following an error/fault report by the customer.
The customer’s report can be made by telephone during go-e business hours, by e-mail to oce@go-e.com or
by using the contact form on the go-e web¬site. go-e shall be entitled to apply restrictions for the elimination of
errors/malfunctions and/or workarounds, as well as to postpone the elimination of errors/malfunctions until the
release of an update. In order to full this obligation, go-e GmbH is entitled to suspend the digital supplementary
services due to planned or unplanned maintenance work, which is why go-e does not guarantee that the digital
services will be available without restriction at any given time.
7. Claims arising from this guarantee shall be governed exclusively by Austrian law, excluding the conict of laws
provisions, in particular the UN Convention on Contracts for the International Sale of Goods.
13. CE Declaration of Conformity

go-e Controller Specifications

General

Enclosure	Plastic
Communication Interface	WiFi
Protocols	Modbus
Output Voltage	230 V
Frequency	50 Hz
Protection	Overcurrent, Overvoltage