go-e Gemini flex - Page 12

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10. LED status display/troubleshooting 10. LED status display/troubleshooting
Firmware update
The LEDs ash pink and turn yellow with increasing
progress of the update.
A rmware update was started via the go-e Charger
app. This may take a few minutes. Do not disconnect
the charger from the power supply during this time.
Firmware update successful
The LEDs light up alternately green and pink.
The rmware update has been successfully comple-
ted.
Vehicle is not recognised
The LEDs light up blue in the standby mode.
However, the charging process does not start.
Check the charging cable and the tight t of the plugs.
Internal error
The LEDs ash red.
The go-e Charger has detected a general communica-
tion error. Check the error code in the go-e Charger
app.
Grounding fault
The LEDs ash red at the top and glow green/yellow
statically at the bottom.
Check whether the supply line to the go-e Charger is
properly grounded.
Unknown RFID chip
5 LEDs light up red.
An unknown RFID chip was used. Use a learned RFID
chip to activate charging.
Fault current detected
The LEDs ash red at the top and light up pink at the
bottom.
The Charger has detected a DC fault current >= 6 mA
Increased temperature
The LEDs light up yellow at the bottom and ash red
at the top.
The temperature in the go-e Charger is increased.
Therefore, the charging current is automatically re-
duced.
Phase error
The LEDs light up blue at the bottom and ash red at
the top.
Check whether the phase/s of the go-e Charger are
connected properly. It is possible that only 2 phases
are connected. If no function occurs, contact the go-e
Support.
Error unlocking or locking
The LEDs briey light up red at the top and yellow at
the bottom.
The charging cable could not be unlocked or locked
properly. The unit tries to repeat the process every
ve seconds. The type 2 plug may not be inserted
completely. Try to insert it into the type 2 socket as
far as possible.
or AC fault current >= 20 mA. To acknowledge the
fault, press „Reboot“ in the app or disconnect the
Charger from the power supply for a short time. If
necessary, the charging current can be reduced, but
also check the connection used. (The charging sys-
tem in your vehicle may also be defective).
Installation and operating manual go-e Charger Gemini ex V 1.4Installation and operating manual go-e Charger Gemini ex V 1.4