Gocycle
®
Owner’s Manual for GX, April 2019
© Karbon Kinetics Limited. All Rights Reserved. 117
12 TROUBLESHOOTING
12.1 Diagnosis Modes
The GocycleConnect® App has a number of diagnostics tools to assist you with troubleshooting.
These tools can be access from the Settings menu. In the event that you require technical assistance
to diagnose an issue, contact your Gocycle reseller or
techsupport@gocycle.com in order to assist
you in using the tools available as shown below. See video here for further explanation:
https://vimeo.com/246122236
12.2 Log Upload
To assist with diagnosing and troubleshooting our support team may request for the Gocycle log to be
uploaded. Uploading the log data will enable our Gocycle Tech Support team to analyse data from the
sensors, motor controller, and settings on the Gocycle which could assist with fault diagnosis.
NB: The log data is not date/time stamped or location tracked.
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