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IVR
CONFIGURE IVR
IVR configurations can be accessed under the UCM6100 Web GUI->PBX->Call Features->IVR. Users
could create, edit, view and delete an IVR.
• Click on "Create New IVR" to add a new IVR.
• Click on to edit the IVR configuration.
• Click on to delete the IVR.
Figure 18: IVR – Manage IVR
CREATE NEW IVR
1. Click on “Create New IVR”
2. Enter a Name for the IVR. This is used for referencing purposes. In this example the user will
create “OfficeHours2”
3. “Extension” is populated automatically by the extension range that was created in the beginning of
the tutorial. A user may choose another IVR extension within the range if desired.
4. Enable “Dial Other Extensions” to allow callers who reach the IVR to dial a direct internal extension
without having to go through voice prompts.
5. “Welcome Prompt” is the recording that will be played when a caller reaches the IVR. Users can
click on the “Prompt” link next to the dropdown box to configure a welcome prompt.
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