Page 32 Section 13: Guarantee
Terms of manufacturer’s guarantee:
• The Company shall mean Grant Engineering (UK) Limited.
• The cylinder must be installed by a competent installer
and in full accordance with the relevant Codes of Practice,
Regulations and Legislation in force at the time of installation.
• The cylinder is guaranteed for two years from the date of
installation
4
, providing that after twelve months the annual
service
3
has been completed and the cylinder registered with
the Company within thirty days of the installation
4
. Any work
undertaken must be authorised by the Company and carried
out by a competent service engineer.
• The stainless steel (shell) used in the manufacture of the
cylinder is guaranteed for a period of twenty ve years
(parts only) from the date of installation
4
. This is subject to
the following:
• The cylinder is operated correctly, in accordance with
the installation and servicing instructions.
• Proof is provided that the connecting system/s has been
ushed or chemically cleaned where appropriate (refer
to BS 7593) and that the required quantity of a suitable
corrosion inhibitor added.
• Proof of annual servicing (including the checking of any
expansion vessels and pressure relief valves) must be
provided if and when requested by the Company.
• This guarantee does not cover breakdowns caused by
incorrect installation, neglect, misuse, accident or failure to
operate the cylinder in accordance with the manufacturer’s
instructions.
• The cylinder is registered with the Company within thirty days
of installation
4
. Failure to do so does not aect your statutory
rights
1
.
• The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners
taking up residence. Grant Engineering (UK) Limited must be
informed of the new owner’s details.
• The Company will endeavour to provide prompt service in the
unlikely event of a problem occurring, but it cannot be held
responsible for any consequences of delay however caused.
• This guarantee applies to Grant Engineering (UK) Limited
cylinders purchased and installed on the UK mainland, Isle
of Wight, Channel Islands, Isle of Man and Scottish Isles
only
2
. Provision of in-guarantee cover elsewhere in the UK is
subject to agreement with the Company.
• All claims under this guarantee must be made to the
Company prior to any work being undertaken. Invoices for
call out/repair work by any third party will not be accepted
unless previously authorised by the Company.
• Proof of purchase and date of installation, commissioning
and service documents must be provided on request.
• If a replacement cylinder is supplied under the guarantee
(due to a manufacturing fault) the product guarantee
continues from the installation date of the original cylinder,
and not from the installation date of the replacement
4
.
• The replacement of a cylinder under this guarantee does
include any consequential costs.
• The cylinder must be connected to a mains water supply
(installations utilising a private water supply are not covered
by this guarantee).
• Breakdown/failure due to lime scale will not be covered by
this guarantee.
• The cylinder must not be sited in a location where it may be
subjected to frost.
Hard water advice
If you live in a hard water area, protection against scaling in your
cylinder must be provided.
You should t an appropriate scale inhibitor or water softener as
any breakdown caused by water scaling is not covered by either
the manufacturer’s guarantee. Ask your installer for advice.
Foot notes:
1. Your statutory rights entitle you to a one year guarantee
period only.
2. The UK mainland consists of England, Scotland and Wales
only. Please note that for the purposes of this denition,
Northern Ireland and Scilly Isles are not considered part of
the UK mainland.
3. We recommend that your cylinder is serviced every twelve
months (even when the guarantee has expired) to prolong
the lifespan and ensure it is operating safely and eciently.
4. The guarantee period will commence from the date of
installation, unless the installation date is more than six
months from the date of purchase, in which case the
guarantee period will commence six months from the date of
purchase.
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