105
• The boiler is registered with the
Company within thirty days of
installation
4
. Failure to do so does
not affect your statutory rights
1
.
• The balance of the guarantee is
transferable providing the installation
is serviced prior to the dwelling’s new
owners taking up residence. Grant
Engineering (UK) Limited must be
informed of the new owner’s details.
• The Company will endeavour to
provide prompt service in the unlikely
event of a problem occurring, but
cannot be held responsible for any
consequences of delay however
caused.
• This guarantee applies to Grant
Engineering (UK) Limited boilers
purchased and installed on the UK
mainland, Isle of Wight, Channel
Islands and Scottish Isles only
2
.
Provision of in-guarantee cover
elsewhere in the UK is subject to
agreement with the Company.
• All claims under this guarantee
must be made to the Company
prior to any work being undertaken.
Invoices for call out/repair work by
any third party will not be accepted
unless previously authorised by the
Company.
• Proof of purchase and date of
installation, commissioning and
service documents must be provided
on request.
• If a replacement boiler is supplied
under the guarantee (due to a
manufacturing fault) the product
guarantee continues from the
installation date of the original boiler,
and not from the installation date of
the replacement
4
.
• Breakdown/failure due to lime scale
will not be covered by this guarantee.
• The replacement of a boiler under
this guarantee does not include any
consequential costs.
• The boiler must not be sited in a
location where it may be subjected
to frost.
• The ceramic ignition element is
covered by a two year guarantee.
Hard water advice
If you live in a hard water area, protection
against scaling of the wash system
manifold in your boiler must be provided.
You should fit an appropriate scale
inhibitor or water softener as any
breakdown caused by water scaling is
not covered by either the manufacturer’s
guarantee. Ask your installer for advice.
Foot notes:
1. Your statutory rights entitle you to a
one year guarantee period only.
2. The UK mainland consists of
England, Scotland and Wales only.
Please note that for the purposes
of this definition, Northern Ireland,
Isle of Man and Scilly Isles are not
considered part of the UK mainland.
3. Your wood pellet boiler must
be regularly serviced as per the
installation and servicing instructions,
(even when the guarantee has
expired) to prolong the lifespan and
ensure it is operating safely and
efficiently.
4. The guarantee period will commence
from the date of installation, unless
the installation date is more than six
months from the date of purchase, in
which case the guarantee period will
commence six months from the date
of purchase.
5. As measured by gauss. The Mag-
One magnetic filter has a gauss
measurement of 12000.
IMPORTANT
Do not wait until your wood pellet supply
runs out before you re-order.
Dust in the bottom of the pellet store or
hopper may prevent the supply of pellets
to the burner. It is important that this
is checked for and, if dust is present,
removed on the regular service to prevent
nuisance stoppage of the boiler.
Terms of manufacturer’s guarantee:
• The Company shall mean Grant
Engineering (UK) Limited.
• The boiler must be installed by
a competent installer and in full
accordance with the relevant
Codes of Practice, Regulations and
Legislation in force at the time of
installation.
• The boiler is guaranteed for two
years from the date of installation
4
,
providing that regular servicing has
been completed
3
and the boiler
registered with the Company within
thirty days of installation. Any work
undertaken must be authorised by
the Company and carried out by a
competent service engineer.
• The boiler must be installed by an
engineer that has attended and
passed a Grant Engineering (UK)
Limited accredited training course.
• The shell (heat exchanger) of the
wood pellet boiler is covered by a
five year parts only guarantee
from the date of installation
4
. This is
subject to the following:
• The boiler is operated
correctly, in accordance with
the installation and servicing
instructions.
• Proof is provided that the
system has been flushed or
chemically cleaned where
appropriate (refer to BS 7593)
and that the required quantity
of a suitable corrosion inhibitor
added.
• Proof of regular servicing
(including the checking of any
expansion vessels and pressure
relief valves) must be provided
if and when requested by the
Company.
IMPORTANT
Grant Engineering (UK) Limited
strongly recommends that a
Grant Mag-One in-line magnetic
filter/s (or equivalent
5
) is fitted in
the heating system pipework. This
should be installed and regularly
serviced in accordance with the filter
manufacturer’s instructions.
• This guarantee does not cover
breakdowns caused by incorrect
installation, neglect, misuse, accident
or failure to operate the boiler in
accordance with the manufacturer’s
installation and servicing instructions.
Version 1.0 - December 2014
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