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16 Guarantee
16.1 The Vortex Oil Boiler
Guarantee
You are now the proud owner of a
Grant Vortex condensing boiler from
Grant Engineering (UK) Limited which
has been designed to give years of
reliable, trouble free, operation.
Grant Engineering (UK) Limited
guarantees the manufacture of the
boiler including all electrical and
mechanical components for a period
of twelve months from the date of
installation
4
, provided that the boiler
has been installed in full accordance
with the installation and servicing
instructions issued.
This will be extended to a total period of
two years if the boiler is registered with
Grant Engineering (UK) Limited within
thirty days of installation
4
and
serviced at twelve monthly intervals
3
.
See main Terms and Conditions below.
Registering the product with Grant
Engineering (UK) Limited
Please register your Grant Vortex
condensing boiler with Grant
Engineering UK Limited within thirty
days of installation. To do so visit
www.grantuk.com and follow the links
to the ‘Homeowners Zone’, where you
can register your boiler for a further
twelve months guarantee (giving two
years from the date of installation
4
).
This does not affect your statutory
rights
1
.
If a fault or defect occurs within the
manufacturer’s guarantee period
If your boiler should fail within the
guarantee period, you must contact
Grant Engineering (UK) Limited who
will arrange for the repair under the
terms of the guarantee, providing
that the boiler has been correctly
installed, commissioned and serviced
(if the appliance has been installed
for more than twelve months) by a
competent person and the fault is not
due to tampering, running out of oil, oil
contamination, debris, system water
contamination, misuse, trapped air or
the failure of any external components
not supplied by Grant Engineering (UK)
Limited, e.g. fire valve, motorised valve,
etc.
This two year guarantee only
applies if the boiler is registered
with Grant Engineering (UK) Limited
within thirty days of installation
4
and is serviced after twelve
months
3
.
manufacturer’s guarantee’.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not
cover the following:
• If the boiler has been installed for
over two years.
• If the boiler has not been installed,
commissioned, or serviced by a
competent person in accordance
with the installation and servicing
instructions.
• The serial number has been
removed or made illegible.
• Fault(s) due to accidental
damage, tampering, unauthorised
adjustment, neglect, misuse or
operating the boiler contrary to
the manufacturer’s installation and
servicing instructions.
• Damage due to external causes
such as bad weather conditions
(flood, storms, lightning, frost,
snow, or ice), fire, explosion,
accident or theft.
• Fault(s) due to incorrectly sized
expansion vessel(s), incorrect
vessel charge pressure or
inadequate expansion on the
system.
• Fault(s) caused by external
electrics and external components
not supplied by Grant Engineering
(UK) Limited.
• Problems caused by lack of oil
or faults with the oil storage and
supply system.
• Fault(s) due to contamination of
the oil storage and supply system,
e.g. water or debris.
• Bleeding or removing oil storage
tank contamination or blockages
from oil lines.
• Problems due to the flue system
being incorrectly fitted or not
installed to meet installation
requirements.
• Boiler servicing, de-scaling or
flushing.
• Cleaning out condensate traps/
discharge pipes or thawing out
frozen condensate pipework.
• Checking and replenishing system
pressure.
• Oil supply pipelines, electrical
cables and plugs, external controls
not supplied by Grant Engineering
(UK) Limited.
• Heating system components, such
as radiators, pipes, fittings, pumps
and valves not supplied by Grant
Engineering (UK) Limited.
• Instances where the oil boiler has
been un-installed and re-installed
in another location.
• Use of spare parts not authorised
In the first instance
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system components
or any incorrect setting of the system
controls that falls outside of the
manufacturer’s guarantee otherwise
a service charge could result. Grant
Engineering (UK) Limited will not be
liable for any charges arising from this
process.
If a fault covered by the
manufacturer’s guarantee is found
Ask your installer to contact Grant
Engineering (UK) Limited Service
Department on +44 (0)1380 736920
who will arrange for a competent
service engineer to rectify the fault.
Remember - before you contact
Grant Engineering (UK) Limited:
• Ensure the boiler has been
installed, commissioned and
serviced by a competent person
in accordance with the installation
and servicing instructions.
• Ensure there is oil to supply the
burner.
• Ensure the problem is not being
caused by the heating system
or its controls. Consult the boiler
handbook for guidance.
Free of charge repairs
During the two year guarantee period
no charge for parts or labour will be
made, provided that the boiler has been
installed and commissioned correctly
in accordance with the manufacturer’s
installation and servicing instructions, it
was registered with Grant Engineering
(UK) Limited within thirty days of
installation
4
and, for boilers over twelve
months old, details of annual service is
available
3
.
The following documents must be
made available to Grant Engineering
(UK) Limited on request:
• Proof of purchase
• CD10 Installation Completion Form
(or equivalent document)
• CD11 Commissioning Report Form
(or equivalent document)
• Service documents (CD11 or
equivalent document)
Chargeable repairs
A charge may be made (if necessary
following testing of parts) if the
breakdown is due to any fault(s) caused
by the plumbing or heating system,
e.g. contamination of parts due to
system contamination, sludge, scale,
debris or trapped air. See ‘Extent of
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