H3C WX Series Getting Started Guide

21
8 Troubleshooting
This chapter describes how to troubleshoot H3C WX series access controllers problems. If
you cannot solve a system problem, contact the H3C technical support staff.
Technical support:
customer_service@h3c.com
The AC cannot connect to the network
Symptom
After you connect a network cable to the AC, the AC cannot connect to the network.
Solution
Check that:
1. The AC starts up completely and you can see the user prompt.
2. The port link is not shut down.
3. The RJ-45 connector is properly connected to the network port of the AC.
4. The corresponding port on the peer device works normally.
5. The network cable works well. Otherwise, replace it with another one.
6. The length of the network cable does not exceed 100 m (328.08 ft.).
7. If the problem still exists, contact the service engineer.
The optical interface cannot connect to the network
Symptom
After you insert an SFP optical transceiver, it cannot connect to the network.
Solution
Check that:

H3C WX Series Specifications

General

Brand	H3C
Model	WX Series
Category	IP Access Controllers
Language	English