Why is the cloud connection LED on my Hach Controller staying off?
- AAnnette ClayAug 1, 2025
The cloud connection LED stays off, and sometimes flashes blue briefly, because there is no internet access or because the cloud connection LED is not working. If using cellular internet access: * Use the web server application to check the SIM card settings (provider, APN etc.). * Use the web server application to check the network status. * Make sure that the prepaid SIM card has credit. * Make sure that the SIM card data volume is not exceeded. If using LAN internet access: * Make sure that the controller has approval to be connected in the network. * Make sure that the network cable is connected to the correct Ethernet port. * Use the web server application to examine the network status. Also, ensure that the sensors are connected to the MSM.