36 | Troubleshooting
7 Troubleshooting
If your Trophy 20 is not working even though the batteries are fully charged, the following checks can
be carried out before contacting your dealer.
1. Check whether all of the battery clips are fi rmly in place.
2. Check whether the freewheel handle is in the drive mode (and not in the freewheel / neutral mode).
7.1 Troubleshooting table
If your scooter is not working, or is not working as it should, go through the following list of possible
problems before contacting your dealer. You may be able to solve the problem yourself.
Problem Possible cause Action Action to be
taken by:
Scooter cannot
be switched ‘on’
The battery clips are not
properly attached.
Check the battery clips. User
Scooter ‘on’
cannot drive
The connector cables in the
motor compartment are not
properly connected to the
control mechanism, or are
loose.
Check the connector cables
and ensure that they are
properly connected to the
control mechanism.
Dealer
The scooter is in freewheel /
neutral mode.
Move the freewheel handle to
the drive mode and remove
the ignition key from the lock.
Reinsert the ignition key to
restart the scooter.
User
The manual brake is active Release the manual brake User
The emergency stop button is
activated
De-activate the emergency
stop button
User
Scooter drives
very slowly
The battery voltage is too low. • Check the battery voltage.
See ‘Battery indicator’
• Recharge the batteries for
eight hours.
• Check whether the battery
charger is working properly
Speed selector switch is in
slow (most left) position
Turn the speed regulator knob
to the right.
User
The motor has overheated. Remove the ignition key from
the lock and allow the scooter
to cool down.
User
Problems can sometimes be solved by turning the scooter off and then turning it back on again.
If you are not able to solve a problem by consulting the above list, then you should contact your dealer.
To Next Page
Loading...
