Handicare Winner - Troubleshooting Scooter Issues; Diagnosing and Resolving Common Problems

Troubleshooting
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7 Troubleshooting
If your Winner will not function, even though the batteries are fully charged, check the
following points before getting in touch with your dealer.
1. Check whether all battery clamps are securely in place.
2. Check whether it is in DRIVE position (not NEUTRAL).
3. Check if the automatic safety fuse has jumped out. If it has, push the fuse back in
again.
If it jumps out again, contact your dealer.
4. The scooter has a troubleshooting diagnosis system that can be read by the dealer
with special hard and software.
7.1 Troubleshooting table
If your scooter will not drive, or does not drive as it should, please check the list below
first, to see if you can solve the problem yourself, before approaching the dealer.
Possible cause Action Action to
be taken
by
The contact plug is not properly put
into the contact.
Put the contact plug into the
contact properly.
Yourself
The connectors in the motor
compartment are not put into the
controller properly, or they are loose.
Check the connectors and make
sure they are put into the
controller properly.
Yourself
The battery clamps are not fastened
properly.
Check the battery clamps and
tighten them.
Yourself
Neutral is on. Switch off the neutral. Yourself
The automatic safety fuse has jumped
out.
• See ‘Automatic fuse’
• Find the cause and push the
automatic fuse back in when
the problem is solved.
Yourself
There is a loose connection in the
wiring or a connector.
Correct the connection. Yourself
The battery voltage is too low. • Check the battery voltage. See
‘Battery condition meter’.
• Charge the batteries.
• Check operation of the battery
charger.
Yourself
The scooter drives too slowly. Turn the speed controller up (by
turning it to the right).
Yourself
Overcharge. Check whether the scooter was
frequently used on steeps slopes.
Yourself
Temperature is too high. Allow the scooter to cool down. Yourself
Sometimes simply switching the scooter off and back on again will correct the problem.
If you cannot solve the problem by using the list above, contact your dealer.