harman/kardon TECH TIPS
Troubleshooting tips and solutions to common service problems
For models: AVR8000 TIP# HKTT2002-02
Complaint:
Remote control seems to have stopped working
Solution(s):
1) Remove the batteries and confirm they are not weak or defective. If battery voltage in either battery is
less than 1.4 volts, replace both batteries in the Remote Control. Assure batteries are inserted correctly.
2) If the Remote Control still cannot control the AVR8000: if available, see if the AVR8000 zoneII, or another
AVR8000 or AVR7000 remote control will operate the basic functions on the receiver. If the AVR8000
does not respond, skip to step #6 to perform a system reset of the microprocessor.
3) Use a InfraRed detector/test card to see if there is an output from the Remote Control. If there is no
output, order new remote control, h/k part# BE10A00.
4) If an output is detected, but it still will not control the receiver, follow steps a-e to reset the microprocessor
in the Remote Control. Note, however, that once it’s reset, all special commands or codes that were
entered will be erased, and the Remote will be reset to factory default. You do not have to point the
Remote Control at the receiver during this procedure:
a) Press any of the Input Selector Buttons and the 0 Button at the same time until the Program/SPL Indicator
begins to flash amber.
b) Press the 3 Button three times.
c) The red LED under the Input Selector will go out; the Program/SPL Indicator will stop flashing and turn green.
d) The Program/SPL Indicator will remain green until the remote is reset. Note that this may take awhile,
depending on how many commands are in the memory and need to be erased.
e) When the Program/SPL Indicator goes out, the remote has been reset to the factory settings.
5) If the Remote Control still does not control the receiver, (and other Remote Controls are successful),
order new remote control, h/k part# BE10A00.
6) If any h/k Remote Control mentioned in Step #2 will not control the receiver, follow steps a-c to reset the
microprocessor in the AVR8000:
a) Unplug the unit from the AC wall outlet and wait at least three minutes. After the pause, reconnect the AC power
cord.
b) Make sure the unit is in Standby mode by pressing the System Power Control Button; the unit is placed in a
Standby mode, as indicated by the AMBER Indicator.
c) Next, press and hold the Tone Mode and the FM Mode Selector buttons for three seconds. The unit will turn on
automatically and display the RESET message in the Main Information Display. NOTE: Resetting the
processor will erase any configuration settings that were made for speakers, output levels, surround modes,
digital input assignments, and the tuner presets. All settings for these items must be reentered.
7) If the Remote Control still does not control the receiver, follow the instructions on Page 3 to replace the
AVR8000 IR Receiver/Sensor. Optional: You can check for an output at the IR Output jack at the rear
panel of the receiver, when a Remote Control command is attempted. A connection can be made from a
“test cable” consisting of a 1/8” mono mini-jack plugged into the REMOTE OUT jack, attached to an
oscilloscope at the opposite end.
AVR8000
harman/kardon
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