5
troubleshooting your go + play
Symptom Possible Problem Solution Note
Sound Quality
No power to unit.No sound from Go + Play. Make sure wall outlet or power
strip has power. Make sure all
switches for outlet/power strip
are on and that all switches for
the unit are on.
Incorrect source selection.
Is the LED on?
If the LED is not on, power is not
getting to your Go + Play.
Try the solutions shown.
Make sure that the iPod is prop-
erly docked or that the auxiliary
cable is properly connected.
Turn up the volume.
Check the unit with a known
good source.
Connect the aux-in cable to the
headphone jack of your iPod.
Sound comes from only one
side/channel.
iPod or auxiliary cable is not
seated properly.
Make sure you are using the
correct iPod adapter and that the
iPod is seated all the way into
the docking station.
Make sure the auxiliary cable is
seated all the way into the jack.
Try resetting the iPod.
If you are using a 3.5mm auxil-
iary extension cable, make sure it
is a stereo cable.
Distortion (static, crackling or
hissing sounds).
Noise may be caused by interfer-
ence from a monitor, cell phone
or other transmitting device.
Move the Go + Play away from
the devices to see if the distor-
tion is eliminated.
Audio source or source material
may be the problem.
Test the Go + Play with another
source.
Symptom Possible Problem Solution Note
Does the distortion occur with
specific songs?
If so, check the recording or
record the source again.
Volume level may be too high. Check volume of source. Some devices will distort the
output signal if the volume is
set to maximum.
EQ setting may be too high. Check the EQ setting on your
iPod or source device.
Harman Kardon recommends
that the source device EQ be set
to “Flat” or “Off.”
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