HMX6801+B2/C2 and HMX6801+B4/C4 Installation and Operation Manual 79
Appendix B
Troubleshooting Tips
Overview
Find the following troubleshooting information in this appendix:
Software Communication and Control Issues
• “+ Pilot Lite Fails to Communicate with Installed Modules” on
page 81
• “+ Pilot Lite Does Not Find All Modules in Frame” on page 81
• “+ Pilot Lite or CCS Software Application Not Responding” on
page 81
• “+ Pilot Lite Cannot Control a Module Showing
in the Control Window” on page 82
• “+ Pilot Lite Status Bar Reports “Not Ready”” on page 82
• “CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 82
• “Alarm Query Fails When a Device Reboots” on page 82
Hardware Communication and Control Issues
• “Frames Fail to Communicate with the PC after a Power Failure”
on page 83
• “Module Does Not Seem to Work” on page 83
Before continuing, be sure to read “General Troubleshooting Steps” on
page 80.
To contact Customer Service, see “Contacting Customer Service” on
page 83.
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