Support & Hotline
4
HelpDesk
The HelpDesk system is used to assist our support team and oers you quick and uncom-
plicated assistance for requests.
Tickets: Each support request will be input as a so-called “Ticket” in the HelpDesk
system.
Your benets: Clarity: Each request will receive its own ticket number. This helps to view the
details to your request at any time and to refer to the number in case
of queries.
Fast help: Online requests are passed on directly and with all information
required to the responsible technician.
Transparency: The HelpDesk system guarantees the transparency of
running and completed processes at any moment - even when the
technician processing your case should be unavailable.
How is a ticket generated?
Online: The ideal way is generating a ticket via our online HelpDesk system, which can
be reached comfortable via our homepage (Service > Helpdesk). After the
initial creation of a user account you can immediately start to create requests.
Detailed information on the use of the online HelpDesk system is available.
You can also download the instructions in the member area of our
homepage. Upon registration (Login) the navigation bar shows the menu
item > Member.
There you nd the PDF-le under
Parking Management > HelpDesk.
By phone: Certainly, you can also reach our technicians by phone. However, kindly note
that tickets generated online ensure safe and ecient processing.Requests
by phone rst have to be generated and assigned manually by our technici-
ans. This may partly inuence our response times.
Hotline number: +49 7703 9388-996
Hectronic GmbH | Allmendstrasse 15 | D-79848 Bonndorf | Tel. +49 7703 9388-0 | Fax +49 7703 9388-60 | mail@hectronic.com
Geschäftsführer: Stefan Forster, Eckhard Fechtig, Frank Gampp | Amtsgericht Freiburg, HRB 621170 | USt.-IdNr.: DE170986709
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