30
support@heimvision.com
HowtoWatchtheVideosonPC
Enteryouremailaddressandloginwithyourpassword
aftervisiting .Fordetailedhttps://www.ucloudcam.com
introductionoffunctions,pleaserefertotheabove
introductionforPixPlus.
TroubleshootingGuide
Q1:HowshouldIdowhenthecamerafailstoconnect
duringtheprocess?
*PressandholdtheResetbuttonfor5-6storesetthe
camerabeforeconnectingthecamera.Youwillhear
"ResetSuccess"atasuccessfulreset;
*Thecameraonlysupports2.4GHzWi-Fi.Pleasemake
suretoconnecttothecorrectWi-Fi;
*Youwillheardifferentvoicepromptswhenconnecting
thecamera.Pleasetakecorrespondingmeasures
accordingtothevoiceprompts.
•"Camerastart.Pleaseuseyourmobilephoneto
configurethenetwork".Youwillhearthisafterthe
cameraispoweredon.Ifnot,usethepintopress
andholdtheResetbuttonfor6storesetthecamera,
thentryagain;
•"Networkconnecting,pleasewait".Youwillhearthis
afterselectyourWi-Fiaccountandenterthe
password.Ifnot,theWi-Ficonnectionisfailed.