Why is my HIKVISION AX PRO Security System Hik-Connect offline?
If Hik-Connect is offline, it indicates a problem with the panel's network configuration, which prevents access to the extranet.
What to do if the HIKVISION Security System web page is not accessible?
If the web page isn't accessible, check if the network cable is properly connected and the panel network is working correctly. Also, if you've modified the panel port, make sure to include the port number in the web address when trying to access it.
Why HIKVISION Security System failed to send mail during use?
The mailbox server may have restricted access. Log in to the mailbox to see if the mailbox is locked.
Why HIKVISION AX PRO Security System failed to send test mail?
A failure to send a test mail indicates a wrong configuration of mailbox parameters. Edit the mailbox configuration information as shown in table 1/1.
How to fix HIKVISION AX PRO IP conflict?
To resolve an IP conflict, first, find the currently available IP address using the ping command. Then, change the IP address and log in again.
What to do if HIKVISION AX PRO Security System failure in arming?
This can happen if the panel does not enable "forced arming". Turn on the "forced arming" enable, or restore the zone to its normal status.
What to do if HIKVISION AX PRO zone is tamper-proof?
Make sure the tamper-proof button of the detector is held down.
What to do if HIKVISION AX PRO zone is offline?
If a zone is offline, this could be because the detector reports undervoltage. Replace the detector battery.
What to do if HIKVISION AX PRO failed to send mails to Yahoo?
If you're unable to send mails to Yahoo, the security level of your mailbox might be too high. Go to your mail account and turn on "less secure sign-in".
What to do if HIKVISION Security System failed to send mails to QQ or Foxmail?
If you are having issues sending mails to QQ or Foxmail, it might be due to a wrong QQ account or password. Note that the password required for QQ account login is not the password used for normal login. To resolve this: Enter the email account ? device ? account ? to generate the authorization code, and use the authorization code as the login password.
General| Two-Way Wireless Communication | Yes |
|---|---|
| Maximum Number of Wireless Repeaters | 4 |
| Maximum Number of IP Cameras | 4 |
| Voice Prompt | Yes |
| Tag Reader | Yes |
| Mobile App | Hik-Connect |
| Type | Wireless Alarm System |
| Network | Ethernet, Wi-Fi |
| Backup Battery | Yes |
| Onboard Siren | Yes |
| Operating Temperature | -10 °C to 50 °C |
| Compatibility | Hikvision |
Provides instructions for using and managing the Product.
Outlines liability limitations, user responsibilities, and trademarks.
Defines document symbols for hazards and information.
Details product compliance with EU directives and FCC regulations.
Illustrates typical device installation locations, precautions, and FAQs.
Describes the AX PRO wireless alarm system's features and capabilities.
Explains methods for device activation and managing permissions.
Guides on activating via LAN/SIM and Wi-Fi connection.
Details removing devices from the user's or another account.
Covers user creation, management, and permissions.
Inviting administrators, cancelling installer access, adding/deleting operators.
Lists access methods for installers, administrators, and operators.
Guides on configuring the AX PRO using the Hik-Partner Pro mobile app.
Explains configuring the AX PRO using the Hik-Connect mobile app.
Guides on setting up the device using the web client interface.
Covers basic info, time settings, system management, and panel options.
Covers wired, Wi-Fi, cellular, and TCP/IP network settings.
Covers push notifications, email, FTP, and ARC communication.
Covers device reboots, firmware upgrades, and log collection.
Covers ATS setup for receiving center and panel transmission.
Lists and describes configurable zone types for various detectors.
Explains how to arm and disarm the system using various methods.
Provides commands for controlling the security system via SMS.
Addresses IP conflicts, web page inaccessibility, and Hik-Connect offline issues.
Covers zone status issues and problems encountered during arming.
Covers test mode failures, silence alarm issues, and mail delivery problems.
Outlines user privacy information, data handling, and account types.
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