Getting help
If you have difficulty with any of the procedures included in this chapter, or if
a procedure does not provide the answer or results you expect, contact
Hitachi Data Systems Support at https://support.hds.com/en_us/contact-
us.html.
Solving problems
The VSP G1000, VSP G1500, and VSP F1500 storage system is highly reliable
and is not expected to fail in any way that would prevent access to user data.
The following table lists possible error conditions and recommends actions to
resolve each condition. If you cannot resolve an error condition, contact your
Hitachi Data Systems representative or contact customer support for
assistance.
Table 23 Troubleshooting
Error Condition
Recommended Action
Error message
displayed
Determine the type of error (refer to the SIM codes section). If possible,
fix the cause of the error. If you cannot correct the error condition,
contact customer support for assistance.
General power failure Turn off all PDU switches and breakers. After the facility power is fully
restored, turn on the switches and breakers and power on the system.
See for instructions about turning on the power to the storage system. If
necessary, contact customer support for assistance.
Fence message is
displayed on the
console
Determine whether there is a failed storage path. If a failed storage path
occurred, toggle the RESTART switch and retry the operation. If the fence
message displays again, contact customer support for assistance.
READY LED does not
go on, or there is no
power supplied
Contact customer support for assistance.
WARNING: Do not open the storage system control frame/controller or
touch any controls.
ALARM LED is on If there is a temperature problem in the area, turn the power off to the
storage system, lower the room temperature to the specified operating
range, and then turn on the power to the storage system. If necessary,
contact customer support for assistance with turning on the power to the
storage system. If the area temperature is not the cause of the alarm,
contact customer support for assistance.
Service information messages (SIM)
The VSP G1000, VSP G1500, and VSP F1500 generates SIMs to identify
normal operations. For example, TrueCopy pair status change, as well as
service requirements and errors or failures. For assistance with SIMs, contact
customer support.
118 Troubleshooting
Hitachi Virtual Storage Platform G1000, G1500, and Virtual Storage Platform F1500 Hardware Guide
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