Hitachi WJ200 Series

Chapter 9 Errors and Remedies
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9.4.5 Technical support
To receive technical support for the Hitachi inverter you purchased, please be prepared to provide
the following information.
Contents
Note
The phenomenon and frequency
In as much detail as possible.
Type of WJ200 / WL200
Please refer to “1.2.1 Required
information for product inquiry” for
detail.
MFG No. of WJ-PN and WJ200 / WL200
Date of purchase WJ-PN and WJ200 / WL200
The setting of inverter parameters of WJ200 / WL200
The csv file saved with ProDriveNext is
desirable.
The PROFINET network layout
Include the node address of all
devices.
The PROFINET IO controller that you use
Manufacturer, Type
If there are other PROFINET IO devices, the
information of these PROFINET IO devices
If these PROFINET IO devices aren’t
WJ-PN, Manufacturer, Type of these
PROFINET IO devices.
The communication log when the phenomenon
occurred.
It is the communication log file saved
with the analyzer in “9.4.4 Network
protocol analyzer”.