User Manual - CODA - Cable Modem12
Activating your Internet Service
To activate your Internet service:
1. Visit your cable Internet provider’s website and follow the
instructions to activate your Internet service.
CABLE INTERNET PROVIDER CONTACT INFORMATION
Comcast XFINITY https://register.xfinity.com
https://xfinity.com/support/articles/activate-purchased-modem
1-800-XFINITY (1-800-934-6489)
Spectrum https://activate.spectrum.net
1-833-267-6094
Please Note: Your cable Internet provider’s contact information may
change. You can find the current contact information in your monthly
Internet service billing statement.
2. If you are unable to activate your Internet service using the
instructions on your cable Internet provider’s website, please call
your cable Internet provider.
a. You may be asked to provide your account information and
your cable modem’s model number, serial number, and MAC
address. The serial number and MAC address are on the
product label on the rear panel of your cable modem.
b. Your cable Internet provider will need to confirm that your
cable modem is active.
c. If you do not get an Internet connection with your cable
modem, ask your cable Internet provider to verify if your cable
modem is online.
i. If the cable modem is not visible to your Internet provider,
your cable Internet provider can give you instructions to verify
why the cable modem does not connect with your high-speed
Internet service.
ii. If the cable modem is visible to your cable Internet provider,
reboot your cable modem and check your online status again.
Chapter 3 Connecting to the Internet
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