75 Series Mobile Computer User Guide 111
Online Technical Support
Additional troubleshooting resources are available on the Honeywell website.
1. Go to www.honeywellaidc.com.
2. Select Working With Us and then Technical Support.
3. From the Contact Technical Support page, you can access our:
• Technical Knowledge Database
• Technical Support Portals
• Technical Support Downloads Portal
• Honeywell Product and Support Teams Information
Note: Some Technical support portals require you to create an account to view content or
download files.
If you decide to contact our Technical Support team, have this information ready:
• Computer configuration number (CN) and serial number (SN), printed on a label
inside the battery compartment or shown on the Dashboard app under
Information.
• Operating system version
• Power management settings
• Wireless security settings
• If applicable:
• SmartSystems Platform Bundle (SSPB) version.
• Enterprise Terminal Emulation (ETE) version and protocol.
• Programming language of your custom application and tools used to create
it.
Note: Most of this information is available in Enterprise Settings or the Dashboard app.
You rotate the computer and the
screen does not respond properly.
Run the Sensor Calibration application to calibrate the
accelerometer.
You cannot type a character on the
keypad, or you can only type uppercase
or lowercase letters.
The orange modifier or green modifier key may be locked.
Problem Possible Solution
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