HW7000EH Portable Electrical Generator Owner’s Manual www.honeywellgenerators.com 27
TROUBLESHOOTING
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
Contact an authorized Honda service dealer for engine maintenance and repairs. In some locations, authorized
Honeywell service dealers are also Honda service dealers. Contact your local dealer before transporting your
generator for service.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poison
you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and
far away from windows,
doors, and vents.
PROBLEM PROBABLE CAUSE SOLUTION
Engine will not start or
starts and runs rough
No fuel. Add fuel (page 22).
Stale fuel. Drain fuel tank; fill with fresh fuel (page 26).
No or low engine oil. Add engine oil (page 22).
Spark plug cap (wire) disconnected. Install spark plug cap over spark plug.
Faulty/bad spark plug. Check/replace spark plug (see Honda Owner’s Manual).
Fuel not reaching carburetor. Clean fuel sediment cup (page 24).
Dirty air filter. Clean or replace air filter (see Honda Owner’s Manual).
Dirty spark arrestor screen. Clean spark arrestor screen (page 24).
Engine suddenly stops
No fuel. Add fuel (page 22).
No or low engine oil. Add engine oil (page 22).
No power at AC
receptacle
Electrical overload on generator.
Check all circuit breakers for “tripped’
position. If the master circuit breaker is
tripped, reduce the load on the Twist-
Lock (NEMA L14-30R) receptacle and
reset the breaker. If a duplex circuit
breaker is tripped, reduce the load on the duplex (NEMA
5-20R) receptacles above the breaker, wait several min-
utes for the breaker to cool, and reset the breaker.
Poor connection or defective cord. Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects. Dis-
connect defective appliance/equipment from the genera-
tor. Have appliance serviced by qualified repair facility.
Engine cranking slowly Low battery charge. Charge / replace battery.
TABLE 5. Troubleshooting — Probable Causes and Solutions
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