22 
 
Emergency Alarms 
Available Emergency modes may vary, depending on the options programmed by your installer. 
IMPORTANT 
Use the Gateway Touchpad  to  trigger  an  Emergency. An Emergency  can be 
canceled or cleared from the Gateway Touchpad, the MyHome Gateway App or 
Total Connect. 
 
Activating an Emergency Alarm 
1.  Press Emergency on the Gateway. 
2.  Press the appropriate Emergency type option on the Touchpad. 
Depending on the Emergency mode selected, an alarm tone sounds and the appropriate 
alarm icon appears on the MyHome Gateway screen.  
Pressing Police can send a silent message to your monitoring company if programmed to do 
so.  Verify this setting with your installer.  
Common Emergency Types 
Alerts the monitoring company that a fire condition exists. (Displays Fire Alarm 995 Main 
Fire) 
 
Alerts the monitoring company that a police emergency exists.  
(Displays Alarm 999 Police, default is silent) 
If programmed, alerts the monitoring company to other types of emergency. 
(Displays Alarm 996 Main Medical) 
 
Types of Emergency Alarms 
 
(silent alarm) 
Sends an alarm signal to the monitoring company, but triggers no audible alarms 
or display (on either the Gateway Touchpad or MyHome Gateway screen.) 
Requires connection to a monitoring company.
 
 
(audible  alarm) 
Sends an emergency message to the monitoring company, if connected. A 
loud, steady tone sounds at the Gateway and external sounders if connected, 
and an alarm appears on the MyHome Gateway App screen. 
or 
 
Sends an emergency message to the monitoring company if connected and 
sounds at the Gateway and MyHome Gateway App, but not at external 
sounders. An alarm icon appears on MyHome Gateway. 
Sends a fire alarm message to the monitoring company if connected. A 
pulsing tone (three pulses – pause – three pulses – pause – etc.) sounds at the 
Gateway, on MyHome Gateway and external sounders are activated if 
connected. A Fire alarm icon appears on MyHome Gateway. 
 
Canceling Alarms from MyHome Gateway 
Depending on the type of alarm in effect, a keypad may appear immediately after the alarm is 
initiated.  
1.  Enter a user code to cancel the alarm. 
2.  The audible alarms stop and Alarm Cancel appears. 
If a silent alarm has been activated and the Home screen is displayed:  
1.  Select Security on the Home screen. Typically, a “Not Ready to Arm” message and the 
Disarm icon appears.  
2.  Press Disarm and enter a user code. 
3.  The screen changes to the normal Security menu.