7
Austin Energy
®
Call toll-free at 1-877-549-2774
TROUBLESHOOTING TIPS
If display will not come on.
If temperature display will not go lower than
45 F or higher than 88 Fduring programming.
If temperature change occurs at the wrong times.
If heating will not come on.
If cooling will not come on.
If the house is too warm or too cool.
If system on (heat, em. heat, or cool) indicator is
lit, but no heat is coming from the registers.
The thermostat’s current setting does not match
display temperature.
Incorrect room temperature showing on
thermostat display.
"There is no power supplied to the thermostat. Check fuse or circuit breaker.
"You have reached the temperature setting limit. The setting range is 45 F to 88 F.
"Check the program times for the period in question. Be sure that AM and PM
indications are correct. Make sure the current day and time are correct.
Reprogram if necessary. Keep in mind that it takes time for the system to
recover. Read
Setback Recovery section on page 2.
"Check that the system control on the thermostat is set to heat. If the temperature
is higher than the current temperature and the display shows heat, contact the
Power Partner program toll-free at 1-877-549-2774.
"Check that the system control on the thermostat is set to cool.
"Check the system fuse or circuit breaker. Replace or reset if needed.
"Check the display. If saving is displayed, you are in the cycling mode and your
thermostat is under the control of Austin Energy. Cooling will come on when
cycling ends.
"The thermostat has a built-in time delay on cooling. To prevent equipment
damage, allow five minutes after changing the setting before the air
conditioner starts.
"If the temperature setting is lower than the current temperature and the display
shows
cool, set the system control to the off setting for ten minutes. After ten
minutes, return the system control to the
cool setting. If the air conditioner
comes on, the compressor may have reached its high limit temperature
protection and shut down. If the air conditioner does not come on after
ten minutes and the display shows
cool, contact the Power Partner program
toll-free at 1-877-549-2774.
"P
ress the present setting key to check the current temperature setting.
"
If desired, change the temperature setting. See
Operating Your Thermostat
section
on page 5.
"Allow time for the furnace or heat pump to heat up and the fan to come on before
checking for heat at the registers.
"It is normal for the current setting and display temperature to differ occasionally.
"During recovery from setback, the temperature may differ to within ±1 F for
up to thirty minutes after the recovery period.
"The thermostat is factory-calibrated and cannot be adjusted.
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