Page 55 Service Information
GENERAL OPERATION TROUBLESHOOTING GUIDE
Entire spa is inoperative
Spa does not heat; jets
and light operate (Ready
indicator is dark)
Jets weak or surging
Light inoperative
• Power failure
• GFCI tripped
• Heater high limit thermostat tripped
• Spa lock activated
• Heater thermal cut-off tripped
• Circulation pump thermal cut-off tripped
• Spa water level too low
• Filters clogged
• Comfort Control
®
valves closed
• Spa lock activated
• Light wiring or assembly is faulty
• Comfort Control
®
valves closed
• Filters clogged
• Heater high limit thermostat tripped
• Temperature sensor problem
Moto-Massage
®
jet
inoperative or erratic
Power indicator blinking
(Entire spa inoperative)
Ready indicator blinking
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
• Reset heater thermal cut-off and check for clogged filters. Heater thermal
cut-off will reset when the flow of water through the heater has been
restored. Call for service if it heater thermal cut-off trips frequently.
• Check for clogged filters or airlocks in plumbing. Disconnect power to the
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for sevice if
circulation pump thermal cut-off trips frequently.
• Add water
• Clean filters
• Open Comfort Control
®
valves
• Deactivate spa lock
• Replace light assembly
• Open Comfort Control
®
valves
• Clean filters
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filters. If tripping continues, call for service.
• Disconnect power for at least thirty seconds. If blinking continues, call for
service.
Problem Probable causes Solutions
TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Hot Spring
®
Spa Dealer. Here are some tips to help
you to diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
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