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HP 11 Maintenance And Service Guide
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9
11
Table of Contents
Table of Contents
7
Product Description
11
External Component Identification
16
Display
16
Buttons and Speakers
17
Keys
18
Lights
19
Touchpad
20
Left Side
21
Right Side
22
Bottom
23
Labels
23
Illustrated Parts Catalog
25
Computer Major Components
25
Display Assembly Subcomponents
29
Mass Storage Devices
30
Miscellaneous Parts
31
Sequential Part Number Listing
31
Removal and Replacement Procedures Preliminary Requirements
37
Tools Required
37
Service Considerations
37
Plastic Parts
37
Cables and Connectors
38
Drive Handling
38
Grounding Guidelines
39
Electrostatic Discharge Damage
39
Packaging and Transporting Guidelines
40
Workstation Guidelines
40
Removal and Replacement Procedures for Customer Self-Repair Parts
42
Component Replacement Procedures
42
Battery
43
Service Door
44
Hard Drive
45
WLAN Module
47
Memory Module
49
Removal and Replacement Procedures for Authorized Service Provider Parts
50
Component Replacement Procedures
50
RTC Battery
50
Display Panel
52
Display Assembly
56
Display Assembly Subcomponents
59
Power Connector Cable
62
Bottom Cover
64
Power Button Board
66
Touchpad Button Board
68
Media Card Reader Board
70
Fan
71
Monitor Connector Board
72
System Board
73
Heat Sink
75
Speakers
77
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)
79
Starting Setup Utility (BIOS)
79
Updating the BIOS
79
Determining the BIOS Version
79
Downloading a BIOS Update
80
Downloading a Windows 8.1 BIOS Update
80
Downloading a Windows 7 BIOS Update
81
Using HP PC Hardware Diagnostics (UEFI) (Select Models Only)
81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
82
Specifications
83
Computer Specifications
83
Hard Drive Specifications
83
Windows 7 - Backing Up, Restoring, and Recovering
85
Creating Backups
85
Creating Recovery Media to Recover the Original System
85
What You Need to Know
85
Creating the Recovery Media
86
Creating System Restore Points
86
What You Need to Know
86
Creating a System Restore Point
86
Backing up System and Personal Information
86
Tips for a Successful Backup
87
What You Need to Know
87
Creating a Backup Using Windows Backup and Restore
87
Restore and Recovery
88
Restoring to a Previous System Restore Point
88
Restoring Specific Files
88
Restoring Specific Files Using Windows Backup and Restore
88
Recovering the Original System Using HP Recovery Manager
88
What You Need to Know
88
Recovering Using HP Recovery Partition (Select Models Only)
89
Recovering Using the Recovery Media
89
Changing the Computer Boot Order
90
Windows 8.1 - Backing Up, Restoring, and Recovering
91
Creating Recovery Media and Backups
91
Creating HP Recovery Media
91
Restore and Recovery
92
Recovering Using HP Recovery Manager
93
What You Need to Know
93
Using the HP Recovery Partition
93
Using HP Recovery Media to Recover
94
Changing the Computer Boot Order
94
Removing the HP Recovery Partition
94
11 Power Cord Set Requirements
96
Requirements for All Countries
96
Requirements for Specific Countries and Regions
97
12 Recycling
99
Index
100
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HP 11 Specifications
General
Operating System
ChromeOS
Display Size
11.6 inches
Display Resolution
1366 x 768
RAM
4 GB
Wireless
802.11ac
Ports
1 x Headphone/Microphone Combo
Weight
1.14 kg
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