This document is a Maintenance and Service Guide for the HP 250R 15.6 inch G9 Notebook PC, providing comprehensive information on its components, usage, and maintenance procedures.
Function Description
The HP 250R 15.6 inch G9 Notebook PC is a versatile computer designed for various tasks. It features an Intel Core i5 or i3 processor, internal Intel Iris Xe Graphics (for i5) or Intel UHD Graphics (for i3), and a 15.6-inch display. The notebook includes a full-size, textured, island-style keyboard with an optional Copilot key, and a Precision Touchpad with image sensor supporting multitouch gestures. For connectivity, it offers integrated wireless options with dual or single antennas, an RJ-45 network jack, HDMI v1.4b port, USB 3.2 Gen 1 Type C port (with data transfer, power delivery, and DisplayPort video support), and two USB 3.2 Gen 1 Type A ports. Audio is handled by dual speakers and a dual-array digital microphone with noise suppression. An HP TrueVision HD Camera with an indicator LED is also integrated for video calls and facial recognition.
Important Technical Specifications
Processors:
- Intel® Core™ i5-1345U (4.7 GHz max turbo frequency, 10 cores, 12 MB cache, 15 W)
- Intel Core i5-1335U (4.6 GHz max turbo frequency, 10 cores, 12 MB cache, 15 W)
- Intel Core i3-1315U (4.5 GHz max turbo frequency, 6 cores, 10 MB cache, 15 W)
Graphics:
- Internal graphics: Intel Iris® Xe Graphics (i5 processors), Intel UHD Graphics (i3 processor)
Display:
- 39.6 cm (15.6 in), white light-emitting diode (WLED), antiglare, embedded DisplayPort™ (eDP), 45% NTSC, narrow bezel
- Resolutions: HD (1366 x 768) SVA 250 nits, FHD (1920 × 1080) UWVA 300 nits, FHD SVA 250 nits
- Surface treatment: Antiglare
- Brightness: 250 nits or 300 nits
- Viewing angle: SVA (FHD, HD panels) or UWVA (FHD panels)
Memory:
- Two SODIMM slots (not customer accessible or upgradeable)
- Supports up to 32 GB DDR4-3200 dual-channel RAM
- Configurations: 32 GB (16x2), 16 GB (8x2 or 16x1), 8 GB (8x1 or 4x2), 4 GB (4x1)
Primary Storage:
- PCIe, NVMe, M.2 2280 solid-state drives: 1 TB, 512 GB, 256 GB
- PCIe, NVMe, M.2 2230 solid-state drive: 128 GB
- Solid-state drive specifications:
- Height: 1.0 mm, Length: 50.8 mm, Width: 28.9 mm, Weight: < 10 g
- Interface type: PCIe
- Ready time (max to not busy): 1.0 ms or < 1.0 ms
- Access times (logical): 0.1 ms
- Transfer rate: Sequential read up to 2150 MBps, Random read up to 300,000 IOPS, Sequential write up to 1550 MBps, Random write up to 100,000 IOPS
- Total logical sectors: 468,883,296 (256 GB), 1,000,215,216 (512 GB), 1,500,336,388 (1 TB)
- Operating temperature: 0°C to 70°C (32°F to 158°F)
Audio and Video:
- Dual speakers
- Far Field Cortana
- HP TrueVision HD Camera: indicator LED, USB 2.0, HD, f2.0, 720p by 30 frames per second
Wireless:
- Integrated wireless options with dual antennas: Intel AX201 Wi-Fi® 6 +Bluetooth® 5.2 non-vPro®
- Integrated wireless options with single antenna: Realtek 8852BE Wi-Fi® 6 Bluetooth 5.3 WLAN
- Compatible with Miracast® devices
Ports:
- RJ-45 (network) jack: Ethernet Integrated 10/100/1000 NIC
- HDMI v1.4b: up to 1920 x 1080 @ 60 Hz
- Audio-out (headphone)/audio-in (microphone) combo jack
- USB 3.2 Gen 1 Type C (left side): supports data transfer; power delivery, DisplayPort video
- USB 3.2 Gen 1 Type A (2) (right side)
- AC Smart Pin adapter plug
Power Requirements:
- Battery: 3 cell, 41 Whr, polymer, HP Long Life, HP Fast Charge Technology
- Smart AC adapters: 65 W EM barrel nPFC 4.5 mm, 65 W USB-C® nPFC straight 1.8 m (6 ft), 65 W USB-C standard halogen free
- Operating voltage and current: 19.5 V DC @ 3.33 A - 65 W, 19.5 V DC @ 2.31 A - 45 W
Physical Dimensions:
- Width: 358.5 mm (14.1 in)
- Depth: 242 mm (9.5 in)
- Height (front to back): 19.9 mm (0.8 in)
- Weight: 1740 g (3.84 lb)
Environmental Specifications:
- Operating temperature: 5°C to 35°C (41°F to 95°F)
- Nonoperating temperature: -20°C to 60°C (-4°F to 140°F)
- Operating relative humidity (noncondensing): 10% to 90%
- Nonoperating relative humidity (noncondensing): 5% to 95%
- Operating maximum altitude (unpressurized): -15 m to 3,048 m (-50 ft to 10,000 ft)
- Nonoperating maximum altitude (unpressurized): -15 m to 12,192 m (-50 ft to 40,000 ft)
Security:
- Supports Trusted Platform Module (TPM) 2.0, firmware based
- Integrated fingerprint reader (on select models)
Operating System:
- FreeDOS 3.0
- Windows® 11 Pro, Windows 11 Pro Education, Windows 11 Home, Windows 11 Home Single Language, Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing Agreement)
Usage Features
The HP 250R is designed for user convenience with several features:
- Memory Card Reader: Reads optional memory cards for storing, managing, sharing, or accessing information.
- USB Ports: USB 5 Gbps ports provide high-speed data transfer and can charge small devices (like smartphones) when the computer is on or in Sleep mode. A USB Type-C® power connector and 10 Gbps port also supports data transfer, power delivery, and DisplayPort™ output.
- Power and Battery Management: An AC adapter and battery light indicates charging status. The computer supports HP Fast Charge Technology.
- Keyboard and Touchpad: Features a full-size, textured, island-style keyboard with an optional Copilot key. The Precision Touchpad supports multitouch gestures and taps are enabled by default. Touchpad settings can be adjusted via the operating system.
- Special Keys: Includes action keys (f1-f12) for frequently used system functions, a Windows key to open the Start menu, and an optional Windows Copilot key. A num lock key alternates between navigational and numeric functions on the integrated numeric keypad.
- HP Easy Clean: (Select products only) This software disables input devices (keyboard, touch screen, touchpad) for a preset time to facilitate cleaning without accidental input.
- BIOS Setup Utility: Allows control over system devices, startup sequence, and memory settings. BIOS updates can be downloaded from the HP website.
- HP PC Hardware Diagnostics: Provides Windows-based and UEFI-based diagnostic tools to check hardware functionality. It can generate 24-digit failure ID codes for hardware replacement.
- Backup, Restore, and Recovery: Supports Windows tools for backing up data and creating restore points. The HP Cloud Recovery Download Tool can create recovery media on a bootable USB flash drive. HP Sure Recover (select products only) offers an OS recovery solution built into the hardware to restore the HP OS image.
Maintenance Features
The guide provides detailed procedures for maintaining and servicing the HP 250R:
- Tools Required: Specifies necessary tools for disassembly and reassembly, including tweezers, a nonconductive pry tool, and a magnetic Phillips P1 screwdriver.
- Service Considerations: Emphasizes careful handling of plastic parts, cables, and connectors to prevent damage. Drives are fragile and require specific handling precautions, such as discharging static electricity and placing them in static-proof bags after removal.
- Electrostatic Discharge (ESD) Information: Provides guidelines for preventing ESD damage to sensitive electronic components, including using static-safe containers, proper grounding methods (wrist straps, heel straps), and maintaining a grounded work area with static-dissipative materials and tools.
- Cleaning Procedures: Offers instructions for safely cleaning the computer's external surfaces. This includes using a moist microfiber cloth (not dripping wet) and avoiding abrasive materials or harsh chemicals like bleach or acetone. For disinfection, a 70% isopropyl alcohol and 30% water solution is recommended. Specific care instructions are provided for wood veneer surfaces (select products only).
- Packaging and Transporting Guidelines: Recommends using static-safe containers and protective packaging for ESD-sensitive parts during transport.
- Component Replacement Procedures: Detailed step-by-step instructions with illustrations are provided for removing and replacing various internal components, including:
- Bottom cover
- Battery
- WLAN module
- Solid-state drive (M.2 2280 and M.2 2230)
- Memory modules
- Solid-state drive board
- Card reader board
- USB board
- Audio board
- Touchpad button board
- Fingerprint reader
- Fan
- Heat sink
- System board
- Display assembly (including bezel, hinge cover, camera module, display panel, hinges, display panel cable, and wireless antenna kit)
- Power connector cable
- Speakers
- Keyboard with top cover (including country codes for spare parts)
- Thermal Material: Replacement thermal material is included with heat sink and system board spare part kits, ensuring proper heat dissipation after component replacement.
- BIOS Management: Instructions for determining the current BIOS version, preparing for an update, downloading updates, and installing them.
- Memory Volatility Statement: Provides information on nonvolatile memory usage and steps to restore nonvolatile memory, including clearing BIOS settings and securely erasing drive contents using Secure Erase or Disk Sanitizer.
- Recycling Information: Encourages recycling of used electronic hardware, print cartridges, and rechargeable batteries, with a link to HP's recycling programs.
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