HP 470 17 inch G9 Notebook PC

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Table 9-3 Solid-state drive specications (continued)

128 GB* 256 GB* 512 GB* 1 TB*

NOTE: Certain restrictions and exclusions apply. Contact support for details.

72 Chapter 9Specications

Main Page

Table of Contents4
1 Product Description7
2 Getting to Know Your Computer10
Right Side10
Left Side11
Display12
Low Blue Light Mode (Select Products Only)12
Keyboard Area13
Touchpad Settings and Components14
Touchpad Settings14
Adjusting Touchpad Settings14
Turning on the Touchpad14
Touchpad Components14
Lights15
Button, Speakers, and Fingerprint Reader16
Special Keys17
Bottom18
Labels19
3 Illustrated Parts Catalog21
Computer Major Components21
Display Assembly Subcomponents24
Miscellaneous Parts26
4 Removal and Replacement Procedures Preliminary Requirements27
Tools Required27
Service Considerations27
Plastic Parts27
Cables and Connectors27
Drive Handling27
Electrostatic Discharge Information28
Generating Static Electricity28
Preventing Electrostatic Damage to Equipment29
Personal Grounding Methods and Equipment29
Grounding the Work Area30
Recommended Materials and Equipment30
Cleaning Your Computer31
Enabling HP Easy Clean (Select Products Only)31
Removing Dirt and Debris from Your Computer31
Cleaning Your Computer with a Disinfectant32
Caring for Wood Veneer (Select Products Only)33
Packaging and Transporting Guidelines33
Accessing Support Information33
5 Removal and Replacement Procedures for Authorized Service Provider Parts36
Component Replacement Procedures36
Preparation for Disassembly36
Bottom Cover and Rubber Feet36
Battery38
Memory Modules39
Solid-State Drive41
WLAN Module42
Hard Drive43
Fingerprint Reader45
USB Board46
Touchpad46
Fan48
Heat Sink50
System Board52
Speakers54
Display Assembly55
Power Connector Cable61
Top Cover with Keyboard62
6 Computer Setup (BIOS), TPM, and HP Sure Start64
Using Computer Setup64
Navigating and Selecting in Computer Setup64
Restoring Factory Settings in Computer Setup64
Updating the BIOS65
Determining the BIOS Version65
Preparing for a BIOS Update65
Downloading a BIOS Update66
Installing a BIOS Update66
Changing the Boot Order Using the F9 Prompt66
TPM BIOS Settings (Select Products Only)67
Using HP Sure Start (Select Products Only)67
7 Backing Up, Restoring, and Recovering68
Backing up Information and Creating Recovery Media68
Using Windows Tools for Backing up68
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)68
Restoring and Recovering Your System68
Creating a System Restore69
Restoring and Recovery Methods69
Recovering Using HP Recovery Media69
Changing the Computer Boot Order70
Using HP Sure Recover (Select Products Only)70
8 Using HP PC Hardware Diagnostics71
Using HP PC Hardware Diagnostics Windows (Select Products Only)71
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code71
Accessing HP PC Hardware Diagnostics Windows71
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant71
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)72
Downloading HP PC Hardware Diagnostics Windows72
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP72
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store72
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)72
Installing HP PC Hardware Diagnostics Windows73
Using HP PC Hardware Diagnostics UEFI73
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code73
Starting HP PC Hardware Diagnostics UEFI73
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive74
Downloading the Latest HP PC Hardware Diagnostics UEFI Version74
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)74
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)74
Downloading Remote HP PC Hardware Diagnostics UEFI75
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version75
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number75
Customizing Remote HP PC Hardware Diagnostics UEFI Settings75
9 Specifications76
Computer Specifications76
Display Specifications76
Solid-State Drive Specifications77
10 Statement of Memory Volatility79
Current BIOS Steps79
Nonvolatile Memory Usage81
Questions and Answers83
Using HP Sure Start (Select Products Only)85
11 Power Cord Set Requirements86
Requirements for All Countries86
Requirements for Specific Countries and Regions86
12 Recycling88
Index89

HP 470 17 inch G9 Notebook PC - Page 78

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