Troubleshooting 87
o
Product name, model, and serial number
o Number of processors and speed
o Number of DIMMs and their size and speed
o List of controllers and NICs
o List of connected peripheral devices
o List of any other optional HP or Compaq hardware
o Network configuration
• Specific software information:
o Operating system information ("Operating system information you need" on page 87)
o List of third-party, HP, and Compaq software installed
o PCAnywhere information, if installed
o Verification of latest drivers installed
o Verification of latest ROM/BIOS
o Verification of latest firmware on array controllers and drives
• Results from attempts to clear NVRAM
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• A current copy of the following files:
o Boot.ini
o Memory.dmp
o Event logs
o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
a problem
o IRQ and I/O address information in text format
• An updated Emergency Repair Diskette
• If HP drivers are installed:
o Version of the drivers used
o List of drivers
• The drive subsystem and file system information:
o Number and size of partitions and logical drives
o File system on each logical drive
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