HP 5500 series User Manual

Troubleshooting
Reference Guide www.hp.com A–3
“No Signal” is
displayed on screen.
Monitor video cable is
disconnected.
Connect the 15-pin
monitor video cable
to the computer. Be
sure that the
computer power is
on.
“Out of Frequency” is
displayed on screen.
Video resolution and/or
refresh rate are set higher than
what your monitor supports.
Restart your computer
and enter Safe
Mode. Change your
settings to a
supported setting (see
“Technical
Specifications”).
Restart your computer
so that the new
settings take effect.
Monitor is
overheating.
There is not enough air space
to allow proper ventilation.
Leave at least 3
inches (76 mm) of
ventilation space
around the monitor,
and do not place
objects on top of the
monitor.
Problem Possible Cause Solution

HP 5500 series Specifications

General

Brightness	250 cd/m²
Aspect Ratio	16:9
Refresh Rate	60 Hz
Power Consumption	25W (typical)
Panel Type	TN
Resolution	1920 x 1080
Contrast Ratio	1000:1
Response Time	5 ms
Input Ports	VGA
Color Support	16.7 million
VESA Mount	100 x 100 mm