This document is a Maintenance and Service Guide for the HP Series 7 Pro 727pq monitor model. It provides comprehensive information for trained service personnel regarding the monitor's features, parts, and repair procedures.
Function Description
The HP Series 7 Pro 727pq is a high-performance monitor designed for various applications, offering a large display area and multiple connectivity options. It serves as a visual output device for computers and other source devices, providing a clear and vibrant display. The monitor incorporates features aimed at user comfort and energy efficiency, making it suitable for extended use in professional environments. Its design allows for flexible mounting solutions and easy cable management.
Important Technical Specifications
- Display Size: 68.6 cm (27 inches) diagonal viewable screen area.
- Resolution: 2560 × 1440, with full-screen support for lower resolutions and custom scaling to maintain aspect ratio.
- Panel Type: Nonglare panel with an LED backlight.
- Color Gamut: Wide color gamut providing coverage of sRGB color spaces.
- Viewing Angle: Wide viewing angle for comfortable viewing from various positions.
- Adjustments: Tilt, swivel, and height adjustment capabilities, along with pivot functionality for landscape to portrait orientation.
- On-Screen Display (OSD): Five OSD buttons, three of which are reconfigurable for quick access to common operations. OSD adjustments are available in multiple languages.
- Eye Comfort: HP Eye Ease technology with an always-on low blue light filter that maintains color accuracy.
- Color Presets: Includes color space presets for Display P3, sRGB, and BT.709.
- Color Calibration: HP Color Calibration software for easy color recalibration.
- Power Consumption: Energy saver feature to meet reduced power consumption requirements.
- Security: Security cable slot on the rear for an optional security cable.
- Connectivity (Rear Components):
- Joypad for OSD settings.
- Power connector.
- HDMI port (HDMI1).
- DisplayPort (DP1).
- DisplayPort OUT connector (DP2) for multi-streaming to a secondary monitor.
- USB Type-C port (upstream - USBC1) for connecting to a source device, enabling USB ports on the monitor.
- USB ports (USB1, USB2) for data transfer and charging small devices (like smartphones) when the computer is on or in Sleep mode.
- USB Type-A port with battery fast charging 1.2 (USB1, USB2) for data transfer and charging, even in DC OFF and OSD performance mode.
- USB Type-C port with battery fast charging 1.2 (downstream - USBC1) for data transfer and charging, even in DC OFF and OSD performance mode.
- Cables Provided: USB Type-C-to-USB Type-A cable, DisplayPort cable, and HDMI cable.
- Plug and Play: Capability supported if by the operating system.
- Stand: Removable stand for flexible monitor head mounting.
- Mounting: HP Quick Release 2 device for quick attachment/detachment of the monitor head to the stand. VESA® mounting bracket (100 × 100 mm) for wall-mount or swing arm attachment. Support for a mounting bracket to attach the monitor to a workstation.
- Power Board Part Numbers: 755.0AW02.0001, 755.0AW02.0002, 755.0AW02.0003.
- Main Board Part Number: 7ZB.0AW01.0008.
Usage Features
The HP Series 7 Pro 727pq monitor is designed for ease of use and adaptability in various work settings. Its wide viewing angles and extensive adjustment capabilities (tilt, swivel, height, pivot) allow users to customize the display position for optimal comfort and productivity. The on-screen display (OSD) provides intuitive controls for screen optimization and setup, with reconfigurable buttons for quick access to frequently used functions.
The monitor's HP Eye Ease technology, with its always-on low blue light filter, is a significant feature for user well-being, reducing eye strain without compromising color accuracy. This is particularly beneficial for users who spend long hours in front of the screen. The inclusion of color space presets (Display P3, sRGB, BT.709) and HP Color Calibration software caters to professionals requiring precise color representation.
Connectivity is a strong suit, with multiple video inputs (HDMI, DisplayPort) and a versatile USB hub. The USB Type-C port serves as an upstream connection to the computer, enabling the downstream USB ports on the monitor for connecting various peripherals. The fast-charging USB ports are convenient for keeping mobile devices powered, even when the monitor is in power-saving modes. The DisplayPort OUT connector allows for easy multi-monitor setups, enhancing multitasking capabilities.
The monitor's removable stand and VESA mounting compatibility offer flexible installation options, whether on a desk, wall, or swing arm. The HP Quick Release 2 device simplifies the process of attaching and detaching the monitor head from its stand.
Maintenance Features
This guide emphasizes that only trained service personnel should perform maintenance and repair procedures. It outlines important safety information and precautions to ensure safe and reliable servicing.
- Disassembly Preparation: Detailed steps are provided for preparing the monitor for disassembly, including cleaning the work area, identifying the disassembly zone, and gathering necessary tools (press fixture, working table, screwdriver, knife, gloves, cleaning cloth, ESD protection, scraper bar).
- Rear Cover Removal: Instructions are given for removing the stand base and then the rear cover, which involves releasing screws and disconnecting internal cables (USB and OSD cables).
- Internal Board Removal: Procedures for removing the USB board, OSD key board, ALS board, power key board, and the bracket assembly are described, including screw locations and cable disconnections.
- Power Board Replacement: Specific instructions are provided for locating and replacing the power board, including pin soldering and lifting the connector from the PCB.
- Connector Repair: Detailed steps are outlined for repairing various connectors on the main board:
- HDMI connector (HDMI1): Involves using a soldering iron and de-soldering pump to remove solder, lifting the old connector, placing a new one, and soldering it.
- DP connector (DP1, DP2): Similar to HDMI repair, focusing on removing solder, lifting, placing, and soldering the new connector.
- USB-C connector: Follows the same repair methodology as HDMI and DP connectors.
- USB-A connector (USB1, USB2): Involves using a hot air gun to melt solder, then using a soldering iron and absorber to remove the old connector, followed by placing and soldering the new component.
- Function Test: After any repair, a function test is mandatory to confirm that all monitor functions are working correctly. This includes testing HDMI, DP1/DP2, USB-C, and USB-A functionalities with a computer or DVD player.
- Troubleshooting Guide: A comprehensive table lists common problems, possible causes, and recommended solutions, covering issues like blank screens, blurred images, "Input Signal Out of Range," "OSD Lockout," "Power Button Lockout," and slow USB performance. Solutions often involve checking cable connections, adjusting OSD settings, or replacing components.
- Parts Ordering: Information on how to order spare parts, including power boards, capacitors, and connectors, from HP authorized repair centers and EU distributors (SUSCON, CAPXON, Digikey, Molex, JAE Electronics, EET).
- Firmware Updates: Firmware updates are available on support.hp.com if needed.
The guide emphasizes the importance of using lead-free solder wire for repairs to comply with RoHS requirements and matching capacitor specifications and polarity during replacement. It also highlights the need for an AC leakage current check before returning a repaired product to the customer to ensure electrical safety.
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