HP Color LaserJet CM2320 - Multifunction Printer - Page 272

Control panel message Event log error message Description Recommended action
If the error persists, replace the
product.
50.8 Fuser Error
Turn off then on
50.8000 The product has experienced a
low subthermistor fuser error.
1. Turn off the power by using
the power switch, and then
wait at least 30 seconds.
2. Turn on the power and wait
for the product to initialize.
If the error persists, verify that the
thermistor connection in the
upper left of the fuser area is
firmly connected.
If the error persists, replace the
fuser.
If the error persists, replace the
DC controller.
50.9 Fuser Error
Turn off then on
50.9000 The product has experienced a
high subthermistor fuser error.
1. Turn off the power by using
the power switch, and then
wait at least 30 seconds.
2. Turn on the power and wait
for the product to initialize.
If the error persists, verify that the
thermistor connection in the
upper left of the fuser area is
firmly connected.
If the error persists, replace the
fuser.
If the error persists, replace the
power supply.
If the error persists, replace the
DC controller.
51.XX Error
Turn off then on
51.2000
51.2100
51.2200
51.2300
The product has experienced a
laser scanner error. The value for
XX indicates the following issues.
●
XX=20: Black laser scanner
error
●
XX=21: Cyan laser scanner
error
●
XX=22: Magenta laser
scanner error
●
XX=23: Yellow laser
scanner error
1. Turn off the power by using
the power switch, and then
wait at least 30 seconds.
2. Turn on the power and wait
for the product to initialize.
If the error persists, verify that the
J131 and J132 connections on
the DC controller are firmly
connected.
If the error persists, replace the
DC controller.
If the error persists, replace the
product.
52 Scanner Error The product has experienced an
internal hardware error.
Turn off the power by using the
power switch, wait at least
30 seconds, and then turn on the
Table 7-12 Control-panel messages (continued)
260 Chapter 7 Problem solve ENWW