Control panel message Event log error message Description Recommended action
Try a different phone cord.
Try sending to a different
receiver.
If the error persists, perform a fax
test to verify that the phone line
works and is plugged into the
correct port (see
Perform a fax
test on page 316).
If the error persists, replace the
fax card (data access
arrangement (DAA)).
Device error, press OK The product has experienced a
generic engine error.
This is a warning message only.
Job output might be affected.
If the error persists, perform an
NVRAM initialization.
If the error persists, update the
firmware.
If the error persists, replace the
product.
Device is busy. Try again later The product is currently in use. Wait for the product to finish the
current job.
Doc feeder jam The ADF has not been cleared
since previous jam.
Clear the jam.
If jams continue, replace the
ADF.
Doc feeder jam Clear, Reload A piece of media is jammed in the
ADF tray.
Open the document release
door, clear the jam, close the
document release door, and
reload the paper into the ADF
tray.
If the error persists, replace the
ADF pickup roller assembly.
Document feeder mispick.
Reload
Media in the ADF tray was not
picked up.
Remove the media from the ADF
tray, and then reload it.
Clean the ADF pickup roller. See
Clean the automatic document
feeder (ADF) pickup roller
assembly on page 74.
If the error persists, replace the
ADF pickup roller assembly.
If the error persists, replace the
ADF.
Door open The print-cartridge door is open. Close the print-cartridge door.
If the error persists, replace the
print-cartridge drawer.
If the error persists, replace the
DC controller.
Table 7-12 Control-panel messages (continued)
268 Chapter 7 Problem solve ENWW
To Next Page
Loading...