Control panel message Event log error message Description Recommended action
Engine Comm. Error The product has experienced an
engine communication timeout
error.
Turn off the power by using the
power switch, wait at least
30 seconds, and then turn on the
power and wait for the product to
initialize.
If a surge protector is being used,
remove it. Plug the product
directly into the wall socket. Use
the power switch to turn the
product on.
If the error persists, verify that the
connector in DC controller
connector J130 is firmly seated.
Engine error, press OK 41.2000 The product experienced a print
engine error.
This is a warning message only.
Job output might be affected.
If the error persists, verify that
connections J131 and J132 on
the DC controller are firmly
connected.
If the error persists, replace the
DC controller.
If the error still persists, replace
the product.
FATAL ERROR X! CALL HP
SUPPORT
An attempted firmware upgrade
has failed.
1. Re-download the firmware
update package from
www.hp.com/support/
CM2320series.
2. Install the new firmware
update package. See
Firmware updates
on page 79.
If the error persists, replace the
formatter.
Fax delayed – Send memory
full (fax/memory-card models
only)
Fax memory is full. Cancel the fax by pressing OK or
Cancel
. Resend the fax. You
might need to send the fax in
multiple sections if the error
occurs again.
Fax is busy Canceled send
(fax/memory-card models only)
The fax line to which you were
sending a fax was busy. The
product has canceled sending
the fax.
Check that you are dialing the
correct fax number.
Check that the Redial if busy
option is enabled.
Perform a fax test to verify that
the phone line works and is
plugged into the correct port (see
Perform a fax test on page 316).
Fax is busy Redial pending
(fax/memory-card models only)
The fax line to which you were
sending a fax was busy. The
product automatically redials the
Check that you are dialing the
correct fax number.
Table 7-12 Control-panel messages (continued)
ENWW Control-panel messages 269
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