Control panel message Event log error message Description Recommended action
busy number. See the user
guide.
Perform a fax test to verify that
the phone line works and is
plugged into the correct port (see
Perform a fax test on page 316).
Fax memory full Canceling
recv. (fax/memory-card models
only)
During the fax transmission, the
product ran out of memory. Only
the pages that fit into memory will
be printed.
Print all of the faxes, and then
have the sender resend the fax.
Have the sender divide the fax
job into multiple jobs before
resending.
Cancel all fax jobs or, in the
Service menu Fax Service
submenu, clear the faxes from
memory.
If the error persists, perform an
NVRAM initialization.
If the error persists, update the
firmware.
If the error persists, replace the
formatter.
Fax memory full Canceling
send (fax/memory-card models
only)
During the fax job, the memory
filled. All pages of the fax have to
be in memory for a fax job to work
correctly. Only the pages that fit
into memory were sent.
Print all received faxes or wait
until all pending faxes are sent.
Cancel all fax jobs or, in the
Service menu Fax Service
submenu, clear the faxes from
memory.
If the error persists, perform an
NVRAM initialization.
If the error persists, update the
firmware.
If the error persists, replace the
formatter.
Fax recv. error An error occurred while trying to
receive a fax.
Perform a fax test to verify that
the phone line works and is
plugged into the correct port (see
Perform a fax test on page 316).
Send the fax to a device known to
be working correctly.
Receive a fax from a device
known to be working correctly.
See
Solve fax problems (fax/
memory-card models only)
on page 314.
If the error persists, replace the
fax card (data access
arrangement (DAA)).
Fax Send error (fax/memory-
card models only)
An error occurred while trying to
send a fax.
Perform a fax test to verify that
the phone line works and is
Table 7-12 Control-panel messages (continued)
270 Chapter 7 Problem solve ENWW
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